Asset & Data Coordinator

We currently have an exciting new opportunity for an experienced Asset and Data Coordinator to join our Engineering and Asset Management team.

The Asset and Data Coordinator is responsible for providing support to the Engineering and Asset Management team by analysing performance data and coordinating asset-related activities with contractors. The role will be primarily responsible for managing the outsourced fault desk model which operates across Melbourne Airport. The position will ensure this critical function is managed efficiently, effectively and delivers accurate data quality to assist with ongoing compliance and performance obligations.

The role serves as a change driver and initiator, analysing key data and providing weekly reports to identify faults and drive opportunities for process optimisation. The position acts as a pivotal liaison for contractors, fostering connections between suppliers, Asset Managers, and the broader Melbourne Airport team.

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

**Key responsibilities**:
The role's duties and accountabilities include, but are not limited to:

- Analyse internal and external Helpdesk fault reports to derive actionable insights for improving data quality and fault management processes.
- Highlight emergency faults and issues to ensure timely response and rectification
- Conduct ongoing comparison of monthly performance metrics and perform root cause analysis to identify and address significant changes affecting data quality and fault management.
- Coordinate operational activities between internal teams and external stakeholders to ensure seamless execution and timely delivery of services.
- Proactively identify areas for improvement in communication and coordination processes, implementing strategies to enhance efficiency and effectiveness.
- Utilise both internal and external data sets to report on overarching factors influencing fault resolution and passenger experience, contributing to operational excellence.
- Collaborate closely with contractors on operational activities, ensuring alignment with organisational goals and standards.
- Escalate issues to management when necessary, fostering effective team collaboration and problem resolution.
- Actively engage with cross-functional teams and contractors to understand project requirements and objectives,
- Previous experience in customer facing roles and people management is preferred.
- Experience in data analysis is highly desirable.
- Strong analytical skills with the ability to interpret complex data sets and identify anomalies.
- Demonstrated ability to approach tasks with a quality improvement perspective.
- Excellent communication and interpersonal skills, with the ability to build and maintain professional relationships with internal and external stakeholders.
- Broad understanding of change management processes.
- Preference to have experience managing external contractors.
- Ability to coordinate activities with various stakeholders to ensure effective implementation
- Capability to identify opportunities for process improvement based on data analysis and insights from fault management.
- Proficiency in collecting, organising, and analysing data from various sources to derive actionable insights and make informed decisions.
- Expertise in compiling and presenting weekly reports to inform all stakeholders.
- Ability to record and maintain large datasets to drive efficiency.

**About the Company**:
Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to _creating connections that matter_ and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming_ Australia's favourite Airport destination_. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

**Culture and Values**:
By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving