Receptionist / Cafe All Rounder - Sydney Harbour Yha

YHA is Australia's largest backpacker accommodation provider, allowing people of all ages to travel and meet other backpackers in more than 50 YHA properties across the country. We are a membership-based, not for profit association, with all profits going back into our properties and the experience they provide. YHA Australia is part of the world's largest backpacker accommodation network, Hostelling International, providing more than 4,000 YHA hostels in over 90 countries.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

**YHA** Sydney Harbour is currently seeking a Receptionist/Cafe All Rounder to join the team on a **part-time basis**.

The Receptionist/ Cafe All Rounder is responsible for front office, guest interactions, ensuring the Café runs smoothly by assisting wherever required. Café All Rounders interact with people regularly, so a friendly positive attitude, and strong customer service skills are paramount.

**Day-to-day duties include**:
**Receptionist**:

- Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere
- Checking in and out guests and providing them with information that will assist in enjoyable stay
- Ensuring property rules are adhered to and harmony is maintained
- Actively promoting and selling travel and tour products and keeping up to date on local travel product knowledge

**Cafe Attendant**:

- Preparing/serving of coffee, food and drinks including taking orders
- Operating a point-of-sale terminal and EFTPOS machine plus cash handling
- Café cleaning duties including cleaning coffee machines and equipment
- Refilling drink fridges and snacks
- Maintaining service area to food safety standards
- Support of the Café Team with a “can do” attitude

**What we are looking for**:

- Demonstrated experience as a barista within a fast paced, premium establishment (min 1 year)
- Customer service, face to face experience working in hotels or hostels
- Excellent communications skills and interpersonal skills
- High volume experience being able to work on multiple orders at once
- Excellent time management skills and the ability to stay calm under pressure
- Good at cash handling and multi-tasking in general
- Outgoing personality and genuine interest in the day-to-day operations
- Exceptional presentation and grooming
- Flexible availability 24/7 roster including weekends and public holidays

**What’s in it for you?**
- Permanent part-time within hospitality award rate
- 4 weeks annual leave
- A supportive and fun team environment
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**

At **YHA, **you can expect to be treated with dignity and respect.We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $24.00 - $28.00 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Sydney City, NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Which of the following statements best describes your right to work in Australia?
- Which of the following statements best describes your Covid-19 vaccination status?
- What's your expected hourly rate?

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person