Quality Assurance Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As Quality Assurance Officer, you will work in partnership with the Risk and Governance team to provide insight into performance against strategic, operational, customer and performance objectives for the South Australian business unit.

You will be responsible for delivering upon a comprehensive control and compliance assurance program to support the delivery of scheme initiatives that impact on the scheme’s sustainability, consistency and customer service.

This will be a permanent, full time or part time position based in the Adelaide office with flexibility to work from home.

YOUR RESPONSIBILITIES
- Conduct Quality Assurance reviews in line with the Quality Assurance review program and as needed to ensure that regulatory, legislative, control and contract compliance measures are being achieved/performed as required
- Ensure services are completed in accordance with legislation, regulations and EML polices, procedures and service commitments
- Ensure the timely development of the quality assurance framework, sampling protocols and tools
- Assist in the preparation and execution of audits by external auditors. Assist with the provision of feedback of outcomes and actions
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Make appropriate recommendations to improve business outcomes, improve procedures, manage risks and identify improvement opportunities that drive efficiency and support change efforts.

ABOUT YOU
- Strong experience in insurance or financial service industry
- Experience in personal injury claims management would be highly regarded
- Experience in a similar quality assurance role
- Experience in building relationships across wide range of stakeholders
- Excellent understanding of jurisdictional legislation and the associated regulations
- Strong communication skills both written and verbal
- Ability to adopt a total business perspective and balance short and long term views
- Ability to keep up to date with legislation, business rules, processes and guidelines
- Audit experience advantageous

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super