Retail Customer Service Officer

15 hours ago

Warragul, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our
**Retail Customer Service Officer**, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- Permanent Part Time - ongoing role (15 hours per week)
- Shift Times Weekly: Monday and Tuesday 9.00am - 12 noon, Wednesday, Thursday and Friday 2.00pm - 5.00pm (after training)
- Extensive, supportive training is provided in our Post Office on commencement in the role from Monday - Friday, a 5 hour shift daily for initial 8 weeks)

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Warragul, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Team Member

    16 hours ago

    Warragul, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Visitor Services Officer

    2 weeks ago

    Warragul, Australia Baw Baw Shire Council Full time

    $64,033 - $68,808 inclusive of superannuation. - Be part of an exciting industry. - A close-knit team with a passion for the arts. **About Baw Baw Shire Council** A Baw Baw Shire Council career goes beyond business as usual. You'll find exciting development pathways rich in opportunity. Our thriving and engaged culture-first workplace is built on the...

  • Customer Advisor

    6 days ago

    Warragul, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- South East region - **Warragul Location**: - **36 hour week**: - **Be supported to grow your career at NAB**: - **Learning is a daily part of the job**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

  • Customer Service Representative

    12 hours ago

    Warragul, Victoria, Australia GMobility Full time $45,000 - $60,000 per year

    About usEstablished for over 15 years, GMobility stands as Southeast Victoria's leading provider of Assistive Technology Solutions. Our mission is to empower our customers with mobility and independence through our diverse range of products, including lift chairs, scooters, wheelchairs, electric beds, bathroom, and daily living aids.Our team at GMobility...

  • Retail Postage Sorter

    1 week ago

    Warragul, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Seasonal Casual Retail Assistant

    16 hours ago

    Warragul, Australia Supercheap Auto Full time

    **Seasonal Casual Retail Assistant Supercheap Auto Warragul (Victoria)** **Combine your passion for anything automotive with your great customer service skills - join the team at Supercheap Auto** - Juicy weekly wage + super + bonus potential. - Amazing discounts across all Super Retail Group brands**:BCF, Macpac, rebel and Supercheap Auto**. - Career...

  • Office Administration Trainee

    4 days ago

    Warragul, Australia Disability Connect Victoria Full time

    **About the role**: Here's the perfect pathway for a bright and enthusiastic person seeking an entry level training role into administration, customer reception and the dynamic world of disabilty sertvices!! Following the expansion of our offices in Warragul, a new role has been created to support our busy Support Coordination hub in Albert Street,...

  • Retail Duty Manager

    1 week ago

    Warragul, Australia St Vincent de Paul Society Full time

    **Join one of Victoria's Leading Not-For-Profits!** **Competitive Salary + Tax reducing salary package** **Sunday and Monday - 8.45am to 5.15pm** **The Role**: Vinnies Victoria is currently looking for a talented Retail Duty Manager to join our vibrant team across our stores in Warragul area. In this role, you will lead a team of staff and volunteers who...

  • Retail Shop Manager

    2 weeks ago

    Warragul, Victoria, Australia Vinnies Victoria Full time $60,000 - $80,000 per year

    Join one of Victoria's leading not for profits and be a part of something bigCompetitive Salary + Tax reducing salary packageFull Time | Ongoing Role | Hourly rate: $32.45 base rate | Location: WarragulAbout St Vincent De Paul SocietyFor more than 170 years we have been providing practical and compassionate support to people across Victoria whose daily...