Claims Coordinator

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Ambulance Victoria

**Salary**: Salary not specified

Occupation: Human Resources

Reference: AV/1830344

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

We are seeking 3 x Claims Coordinators to provide administrative assistance, complete priority tasks and worker's compensation management activities.

We are looking to fill:

- 1 x Full Time, Permanent
- 1 x Full time, Fixed term to 13 October 2025
- 1 x Part time (0.6 FTE), 12 month fixed term

While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.

**About the role**

Reporting to the Senior People Partner, responsibilities of this position include, but are not limited to:

- Communicate professional and related technical advice to staff, peers, managers and providers using the appropriate medium for communication and addressing the needs of different audiences and different situations
- Prepare briefs on sensitive issues for consideration by internal and external stakeholders and is consistent with client assessments, financial reconciliation reports, and claims management documentation

Please see the position description for a full list of position accountabilities and Key Selection Criteria.

**About you**

To be considered for this position you will possess:

- A degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience
- Experience in the administration of WorkCover claims including pay calculations
- Working knowledge of worker's compensation legislation & relevant practices
- Proven experience in using computerised claims management, financial and management information systems, including Microsoft Word, Excel and Access

**Working at Ambulance Victoria**

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect **and** Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified **AV3** under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

**How to apply**
- Current resume
- A separate document individually addressing the key selection criteria from the position description
- At all levels of our organisation_ a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people._