Performance Analyst

Annual Salary + Super + Salary Packaging and other benefits
- Comprehensive new starter orientation program and ongoing training option
- Work with a passionate and innovative team of game changers

We’re proud to work in partnership with the National Disability Insurance Agency (NDIA) to deliver Local Area Coordination Services in Tweed Heads.

**This role is located in Tweed Heads.**

**What you’ll be doing in this role**:
**Your work will include**:

- Examine current systems to improve operational efficiency.
- Implements computer system requirements by defining and analysing system problems, designing and testing standards and solutions.
- Actively liaise with various stakeholders in the NDIA to ensure all reporting and NDIA Business system functionality is utilised within the LAC for service efficiency and service monitoring.
- Build and maintain a deep understanding of the LAC contracted volume targets, KPI's and program deliverables.
- Develop and produce reports for business and service decision making
- Be the main point of contact between Feros Care and NDIA/DHS on the NDIS reporting system.
- Maintain the LAC reporting suite to assist in managing the allocation of work to our LAC staff, ensuring our daily, weekly and monthly volumes are being achieved.
- Monitoring of LAC and Service KPI's as set by government funding agreements.
- Conducting regular reviews of the NDIA business system and generate reports on efficiencies and improvement areas.

**Who we’re looking for**:

- Someone a high degree of drive, initiative, motivation and outcome orientation with the capacity to deal with multiple and often conflicting priorities.
- Strong analytical skills with the ability to collect, analysis and disseminate significant amounts of information with attention to detail.
- Someone with great people skills, excellent written communication, and time management skills.
- Well-developed computer skills including proficiency with Microsoft Office suite including Outlook, Word, Visio and Excel (advanced level) with ability to provide reports to meet various target audiences.

**What we can do for you**:

- Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2650 per annum tax free) (Part time and Full-time employees)
- Extensive discounts available on everyday purchases, financial tips and services, wellbeing, and wellness programs through our ForME platform
- Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates)
- Private Health Insurance Discount (Medibank)
- Employee Referral Program
- Employee Assistance Program (EAP)
- Paid parental leave for eligible employees.
- All technology / equipment provided.
- Dedicated, supportive managers who care about your wellbeing.

**About our culture**:
As a not-for-profit, you can rest assured knowing that we’re always giving right back to those who need it most.

We’re also highly invested in the safety of our team members everything from through COVID safe practices to SOS messaging to support our mobile workforce.

Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work.