Sales & Communications Specialist

**Working Hours**:Tuesday to Saturday

**About Lug+Carrie**:
Established in 2020, Lug+Carrie is on a mission to transform urban mobility by providing sustainable and efficient eBike transport solutions. We offer flexible eBike subscriptions, as well as new and ex-fleet eBike sales. Our teams in Brisbane, Melbourne, and Sydney are dedicated to helping communities make a "Good Move" on an eBike, reshaping the future of city commuting.

**The Opportunity**:
Are you passionate about sales, customer service, and sustainable transport? We're seeking an enthusiastic and energetic Sales & Communications Specialist to join our growing team in Brisbane. This full-time role focuses on providing exceptional sales and service experiences to get more people enjoying the benefits of eBikes.

**Key Responsibilities**:

- **Sales & Product Expertise**: Drive eBike sales by deeply understanding our product offerings and staying informed about industry trends. Effectively communicate the benefits of Lug+Carrie eBikes and financial products to customers.
- **Customer Engagement**: Greet and assist customers in-store for test rides and eBike handovers. Provide impeccable customer service in the shop, over the phone, at-home appointments, and at events, addressing customer needs and concerns.
- **Operational Support**: Assist with accessorising and setting up eBikes. Help coordinate customer service experiences, including booking, scheduling, and supporting in-store and mobile service events. Maintain and improve the sales floor, office, and storage areas.
- **Community Outreach**: Conduct road appointments in our company van for subscription services and handovers. Occasionally attend community events to raise awareness of Lug+Carrie and eBikes as a viable car alternative.

**What You Bring**:

- **Experience**: Proven experience in a sales or customer service role (meeting sales targets is a plus).
- **Communication Skills**: Excellent interpersonal and communication skills with a professional and empathetic approach to customers.
- **Organisation**: Ability to effectively manage and organise work systematically and timely, with a knack for efficient and thorough administrative tasks (Salesforce experience is a plus).
- **Team Player**: Demonstrated ability to thrive in a collaborative team environment.
- **Licence**: A current, full Australian driver's licence.
- **Availability**: Available to work Tuesday - Saturday.
- **Passion**: Enthusiasm for eBikes, active transport, and urban mobility.

**Why Join Lug+Carrie?**

Be part of a passionate team dedicated to making a positive impact on urban mobility. We offer learning and development opportunities, a flexible work environment where you can truly thrive, and the chance to ride a premium eBike
- Competitive salary
- Employee Share Option Program
- Opportunities for professional development and career advancement in a growing industry.
- A dynamic and supportive work environment with a passionate team.
- The chance to be part of a company that is making a positive impact on urban mobility and sustainability.
- Genuine enthusiasm for e-bikes and active transport, fostering a natural leader with a proactive and positive attitude.

Lug+Carrie values diversity and encourages all qualified applicants to apply.

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $70,000.00 per year

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person