Field Service Technician

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 09/05/2025
Introduction
We are seeking a Field Service Technician to join our Service Operations Support team. You will be responsible for providing hands on mechanical service work to our clients and being the technical liaison between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clients operating at full capacity.
This position is located in Tomago, and you will report to the Field Service Manager - East.
Team you belong to
You will join a team who provides support for Screens and Pumps. We work closely with our internal stakeholders, such as the Sales Area Mangers, workshop team and technical support. Our team culture is positive and we work well together as a team.
What you’ll do
Complete field machine inspections
Provide hands-on mechanical service work in the field to Metso customers
Provide technical liaison services between customers, product divisions and sales personnel
Perform technical evaluations and analyse equipment and machine component failures
Understand drawings and schematics to ensure correct processes are followed
Supervise and oversee Field Service projects on customer sites
Escalate questions and analysis to Technical Support and Engineering
Support quotation work by providing scope of work, initial planning and costing information
Promote products and services to customers
Prepare post site reports, timesheets and expenses after site visits
Promote Technical Support value add and support Technical Support Teams
Some Interstate and some international travel may apply. This role comes with some physical work requirements.
Who you are
A Mechanical trade qualification from college or technical school, OR
Three to six years relevant experience and/or training
Demonstrate understanding and compliance to safety regulation and standards
Physically fit and able to pass a medical, with no site restrictions to perform duties
Excellent communication and interpersonal skills
Ability to read and interpret mechanical schematics
Ability to travel within short notice
Understanding operating and maintenance instructions, and procedure manuals
Ability to read and understand a variety of written instructions
Ability to complete basic engineering calculations such as basic algebra, geometry etc.
Provide standard hand tools applicable to task
Current driver’s license
Desirable
Basic rigging and dogging understanding
Ability to write routine reports and correspondence (Word, Excel)
What's in it for you
A work environment where safety is always the number one priority - both your physical and mental health is our priority
An annual incentive program
Additional Annual Leave benefit for all permanent employees
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys
Gender Neutral Paid Parental Leave of 18 weeks at full pay
Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
Active Social Club and company wide social events as your social wellness is important to us
Comprehensive medical benefits including discounted private health insurance for employees and immediate family
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
Company provided Salary Continuance insurance cover
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce env