Consumer Support Officer

6 days ago

Dingley Village, Australia Access Telehealth Full time

**About us**

Access Telehealth was built by medical professionals to achieve one goal - connecting people to healthcare.

Through our growing network of clinicians across General Practice, Allied Health, Nursing and Specialists we deliver improved health outcomes to:

- Rural and Remote Australians
- Indigenous Communities
- Aged Care Residents and
- NDIS Participants

Our community of dedicated healthcare professionals deliver collaborative and specialist telehealth care across a range of specialties including Allergy and Immunology, Cardiology, Endocrinology, Gastroenterology and Advanced Endoscopy, Geriatrics, Infectious Diseases, Neurology, Paediatrics, Pain Management, Palliative Care, General Psychiatry, Geriatric Psychiatry, Child & Adolescent Psychiatry, Renal and Blood Pressure, Respiratory and Sleep Medicine, Rheumatology and Urology.

We also provide Allied Healthcare via telehealth to NDIS Participants including Counselling, Psychology, Speech Pathology, Occupational Therapy, Exercise Physiology, and Mental Health Social Work.

**About the role**

We are seeking a Consumer Support Officer to undertake this newly created role. In this position, you will contribute to and work within a team that is devoted to meeting the needs of the aged care sector

You will join a team that takes pride in delivering high quality customer service over the phone, and via electronic communications. You will be responsible for taking 30-40 incoming calls a day, making outgoing calls and advising on a wide range of inquiries.

This is a full-time, permanent opportunity based in Dingley reporting to the Project Manager.

**Key Responsibilities**
- Deliver accurate information to customers in a high-volume call centre environment
- Manage inbound and outbound calls to/from aged care residents, families, and aged care facilities across a wide variety of queries
- Liaise with other departments within the administration and finance team
- Contribute to the Key Performance Indicators individually and as a team
- Analyse results and provide feedback when required

**About you**

To be successful in this role we are seeking someone who possesses the following.
- Customer Service and/ or call centre experience
- Health and/or Aged Care experience is desirable
- Great written and verbal communication skills
- Proactive and positive attitude towards work
- Ability to learn quickly and take on changes with a positive attitude

**What’s on Offer**
- Full-time, ongoing opportunity
- Potential for the role to become ongoing
- Central Dingley location
- Competitive remuneration
- Opportunity to work within a growing business with the potential for future career development

**How to apply**:
Video

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