Direct Debit Operations Supervisor

**About Us**:
Access Telehealth is a unique and innovative business servicing the medical needs of patients and participants within residential aged care facilities NDIS and the wider community. Our goal improve health outcomes by providing access to clinicians. Making medical practitioners and allied health therapists more accessible to improve the lives of Australians in need.

**Role Overview**:
This role presents an exciting challenge for a proactive and forward-thinking professional to shape the future of direct debit management and automation within our organisation.

**Key Responsibilities**
- Process direct debits with existing teams according to established timelines and guidelines
- Maintain accurate records of direct debit transactions and related documentation.
- Collaborate with relevant teams to resolve any issues or discrepancies related to direct debits.
- Initially, create and distribute monthly reports and statements to customers.
- Develop automated systems for generating and delivering regular reports and statements.
- Develop and execute a comprehensive plan for transforming manual direct debit processes into automated workflows.
- Liaise with internal stakeholders and external partners to ensure seamless integration of automation solutions.
- Work closely with the Consumer Support Team to address issues related to bad bank accounts and bank account testing.
- Perform reconciliations for customer accounts to ensure accurate billing and payment processing.
- Continuously assess existing processes to identify areas suitable for automation.
- Lead efforts to automate tasks and streamline workflows for maximum efficiency.

**Role Requirements**:

- Bachelor's degree in Accounting or equivalent work experience.
- Highly proficient in excel, this will be critical in managing early-stage manual processes.
- Experience in supervising an accounts receivable team.
- Strong analytical and problem-solving skills.
- Familiarity with process automation tools and techniques.
- Excellent communication and collaboration abilities.
- Demonstrated ability to lead a team and nurture talent.

**What’s on Offer**
- Full-time opportunity
- Employee discounts and benefits within all retail categories
- Central Dingley location
- Competitive remuneration
- Opportunity to work within a growing business with the potential for future career development

**How to apply**:
Video