Client Support Associate

6 days ago

Sydney, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: Aust - NSW Metro
- **Support our Bankers as they support our customers/ Mandarin speaker preferred**:

- **Be fluent in spoken Mandarin**:

- **Take the next step in your career and bring your passion for delivering outstanding customer service outcomes**:

- **Be apart of a highly engaged and motivated team culture**:

- **Based in Sydney CBD**

**A career that gives you more**

In this role, our Associates will be supporting our Commercial real estate business across the country. You will bring your passion for supporting our customers whilst being a part of a team to deliver superior customer experiences and support our state-based Bankers.

Reporting to the Lead CST, the Client Support Associate role is required to provide customer servicing support to Deal Structuring & Execution (DSE) and supported Commercial Real Estate (CRE) clients within the Customer Lending Solutions space. You will perform a variety of lending, transactional and administrative based servicing tasks to assist key stakeholders; in accordance with NAB policy and procedures.

**As a Client Support Associate, you will**:

- Be fluent in spoken Mandarin
- Timely completion of lending, transactional and administrative servicing tasks as detailed in your workflow manager tool.
- While completing customer servicing enquiries, ensure you progress enquiries as appropriate through the value chain to deliver exceptional customer outcomes; utilising value chain support teams as appropriate such as BST and Client Services.
- Open and honest communications with stakeholders (customers, Bankers, DS&E).
- Understanding of KYC on-boarding compliance requirements. Centre of Excellence for on boarding new to bank customers and completion of KYC requirements.
- Knowledge and understanding of digital platforms and customer self-service channels. Help to drive customer adoption of digital channels.
- Assist Bankers and customers with Asset finance quotes, documentation, payout quotes and equipment finance drawdown for customers.
- Process Progress Claims through CRER and submit for drawdown
- Manage Trust Deed Reviews and Consent Requests

**What you will bring**

You are a positive, customer centric person with a keen willingness to learn. Your strong customer service skills coupled with your strong communication ability will see you excel in this role. In addition, you will be able to demonstrate.
- Prior customer/relationship servicing experience is essential with exposure to a Lending Support or customer facing relationship management or face to face role preferred.
- Knowledge of Bank systems and their operation including but not limited to; eBOBs, LOIS, Austin Web, Siebel, iCARE, Dbox.
- Understanding of lending processes
- Effective time management
- Attention to detail

This is a perm full-time opportunity base in Sydney CBD. As we support Bankers you will be aligned to provide servicing support and assistance with the role and the Bankers that you support.

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you.

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