Systems Analyst

dnata Airport Services Australia are excited to announce a new opportunity for a **Cargo Systems Analyst **to join our dynamic Cargo Team. In this role, you will report directly to the Performance & Programs Manager and be responsible for ensuring the effective operation and usage of our cargo system. The System's Analyst is a hybrid role, requiring 2-3 days in the office and the reaming from home.

Providing a point of contact for end-users to receive internal IT support within the Hermes Technology environment. Reviewing and developing IT systems and programs, in order to develop solutions to business and related technology problems. This includes Hermes and other systems. Supporting, identifying and analyzing improvement to software, business and processes, associated workflows and customer service to improve efficiency and productivity;

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Works closely with internal and external Customers to identify and understand business problem / needs and the impact of the proposed solution on dnata’s operations
- Analyses and documents business and technical requirements including objectives, added value and benefit expectations
- Evaluates potential solution including the impact of the solution on all project stakeholders
- Review impacted business processes and work with key stakeholders to identify and make business process improvements that result in cost savings, higher quality, increased efficiencies, lower risk and shorter cycle times
- Coordinates participation of all key stakeholders in the solution definition
- Develop clear project requirements and project milestones that are completed and understood by development resources and business stakeholders
- Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions
- Defines test conditions and test plans and conducts testing according to plans
- Identifies and documents system deficiencies and recommends solutions
- Coordinates required testing resources
- Work with stakeholders and associated business units, supporting users on change control and system updates in order to reduce resistance and effect organisational change
- In conjunction with other team members, provide assistance in training of staff on new or modified processes when system changes are introduced
- Investigate issues as they arise, or are reported, determine their cause and the appropriate resolution process
- Monitor daily systems to ensure compliance to dnata’s business requirements and commitments, including Service Level Agreements, Operational Performance etc
- Ensure effective and positive communications with client airlines as and when required regarding the interaction of information to and from host systems to maximise support of business operations
- Liaises with external Government bodies i.e. Australian Custom Service, Australian Quarantine and Inspection Services (AQIS), Agents and other CTOs to maximise support for business operations.
- Maintains professional and technical knowledge and industry developments; reviews professional publications; establishing personal and professional networks
- Any other duties as required

**OH & S Responsibilities**
- Comply with the dnata OHS Policy and related Group Policies
- Comply with legislative OH & S requirements
- Develop and maintain a positive safety culture focused on awareness and vigilance.
- Conduct work in accordance with dnata’s OH & S Management System and customer OH & S requirements
- Follow all safety work procedures, adhering to all safety guidelines provided
- When applicable wear the required personal protective clothing and equipment

**ESSENTIAL CRITERIA**
- Understanding the expectation of dnata’s vision, values, and workplace behaviour
- Ability to grasp concepts and think creatively
- Excellent interpersonal and communications skills (both verbal and written)
- Able to make informed decisions on a wide range of complex business and technical issues
- Good technical knowledge and skills
- Strong analytical, coordination and troubleshooting skills
- Ability to develop rapport with staff, colleagues and customers
- Strong service orientation with the ability to support and promote a strong service culture through client interaction
- Willingness to contribute to reach positive business outcomes
- Proactive, flexible attitude with a willingness to be part of a focused team
- Degree or TAFE Diploma in IT

**DESIRABLE CRITERIA**
- Previous experience or knowledge of airline industry principles and procedures
- Knowledge or experience in Hermes Cargo Management System
- Knowledge or experience in Integrated Cargo System (ICS)

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on ge