Client Liaison Officer

2 weeks ago

Sydney, Australia Navigator Group Full time

**Who we are**:
We are an established multi-disciplinary medical team encompassing injury treatment, management and medico-legal assessment located in the Sydney CBD with a position available for a full time Client Liaison Officer. The successful applicant will be a vibrant, energetic person with excellent customer service and attention to detail.

This role requires you to be in our city office 5 days a week.

**Job tasks and responsibilities**:
The role encompasses client liaison and administration duties including, but not limited to:

- Take phone and online bookings and cancellations, ensuring that the booking system is updated accurately with all the required information.
- Handle phone and online queries from all clients
- Sourcing Medical Specialist availability
- Book travel and accommodation for doctors as required
- Prepare files for appointments at doctors personal rooms and regional locations
- General administrative duties

**Skills and experience**:

- Be outgoing and personable with excellent customer service skills
- Possess exceptional written, oral and interpersonal communication skills
- High attention to detail
- Enjoy working in a team environment
- Be professional and well-presented
- Have computer and online booking system experience
- Knowledge of personal injury insurance schemes advantageous, but not a requirement

**Job benefits and perk**:
Work in a very dynamic, friendly and supportive environment with the potential to grow within the business.

Please note only shortlisted applicants will be contacted. Thank you for your understanding.

Please note only shortlisted applicants will be contacted.

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

Application Question(s):

- How many years of Administration experience do you have?
- Have you worked in within the Insurance industry in an administrative or customer service role?
- What is your expected annual salary?

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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