Crew Lead

1 week ago

North Sydney, Australia Zurich Insurance Full time

A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers and each other. This is an exciting time to be at Zurich as we empower our people to fuel innovation and collaborate across diverse teams. At Zurich we encourage everyone to be curious, courageous, and responsible as we seek out new opportunities to delight our customers. We know we can achieve great things when we put our mind to it.- About the Group Insurance business- Zurich's Group Insurance business segment provides outstanding value for money life and disability cover to superannuation funds and corporate employers. Growing our Group Insurance business is one of Zurich Australia's top 5 priorities. Within this segment, the Member Engagement Crew is focused specifically on assisting members to understand and engage with their cover and to make it easy for our partners to facilitate member engagement.- Let’s create a brighter future together, let’s make a difference- Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.- The Crew Lead for Member Engagement plays a key leadership role for the Crew as well as playing an important part of the Group Insurance Leadership Team. They set the mission and priorities of the Crew and as leader of the crew, they are accountable for defining the cultural standards their teams work towards. They will provide business acumen, leadership and guidance for the crew, influence strategy and be responsible for delivering outcomes including financial, TNPS, and employee satisfaction.- This role will also play a key role in tenders for new business and relationships with key partners and be expected to present at conferences and participate in industry events.- Important to your success - let’s grow together- Experience leading and building high-performing teams, driving innovation, and developing and executing digital strategic vision/digital roadmaps for member and partner engagement.
- Digital Member experience, leading the design, UX, and CX across platforms.
- Experience across Group Insurance or Superannuation, preferred.
- Ability to communicate effectively across all levels with influence and impact.
- Belong. Zurich is here to support you-
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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