Gaming Operations Manager

**About Us**

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, our properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation and entertainment options.

**About our benefits**

We understand that having work-life balance is important and value and reward our team members in many ways, including:

- Free meal every shift - staff cafeteria provides a buffet-style selection with a new menu every single day
- 30% team member discounts across award-winning venues at our Brisbane, Gold Coast and Sydney properties
- Lifestyle and wellbeing discounts and benefits, including gym memberships
- Opportunities for career growth, as well as training and courses via The Star Academy
- Generous parental leave for primary and secondary carers
- Groupwide Diversity & Inclusion focus areas, including LGBTQI, Multicultural, Gender and Indigenous

**About the role**

Key responsibilities include, but are not limited to:

- Develop and manage the implementation of business strategies and activities to achieve increased market share, revenue sales and profit targets within the premium Gaming local and non-local markets
- Formulate and manage implementation plans to maximise revenue and minimise costs throughout the department to meet company and division revenue budgets and improve operating results and growth
- Actively support and contribute to the effective management and control of Gaming Operations labour costs and operating expenses, ensuring operational requirements and profit objectives are met, including reviewing staffing levels on an ongoing basis and manage Gaming mix to maximise revenue, drive growth and meet supply and demand
- Manage and develop team engagement, reward and recognition, performance and development, including coaching and mentoring, managing team member relations, conflict and unsatisfactory performance and disciplinary processes as appropriate
- Support and build the skills of team members to facilitate career development
- Foster positive teamwork and engagement through being a Star advocate
- Develop and implement strategies to ensure guest engagement targets are achieved and to enhance guest service quality and guest loyalty
- Manage guest queries and gaming disputes in accordance with all rules and regulations as approved by OLGR whilst delivering exceptional guest service in line with our Star Qualities
- Manage Gaming Operations to ensure compliance with all statutory requirements, company policies and procedures, including Responsible Gambling and Responsible Service of Alcohol
- Lead and embed the Star Qualities and Values

**About you**
- Extensive Table Games and Electronic Gaming leadership experience
- Proven stakeholder management capabilities
- Strong understanding of relevant statutory regulations and reporting requirements
- Exceptional interpersonal and communication skills as you work with a diverse guest and team member base
- Polished five-star grooming and personal presentation
- Availability to work across a 24/7 roster
- Previous experience as a Gaming Area Manager or a minimum of two years’ experience in a leadership role

**About our culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.