Guest Support Officer

1 week ago

Sydney, Australia The Star Entertainment Group Full time

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

As our **Guest Support Officer** reporting to the Patron Liaison Manager, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions.

This is a fantastic opportunity for students, graduates and professionals looking to join our Safe Gaming team in Sydney on a full time or part time basis and contribute to fostering a safer gambling culture at The Star.

**A few of your responsibilities**:

- Provide empathetic support to guests experiencing challenges related to gambling
- Promote safer gambling practices through proactive communication
- Collaborate with internal teams to enhance safety measures and awareness

**What we are looking for**:

- Experience in guest relations, Responsible Gambling programmes, Hospitality, support services, social work, security, education
- Demonstrated ability in developing productive relationships, understanding of applicable laws, regulations, policy, relevant codes, safer gambling strategy and supporting information as they relate to the company
- Ability to demonstrate problem solving skills and show innovative thinking

As a** Guest Support Officer, **you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions. The role requires availability to work across all shifts (morning, day and night).

You will draw upon your love for interaction and problem solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures

Your role will be pivotal in shaping the success of Safer Gambling practices at The Star. Join us in making a difference.

**What can we offer you?**
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking available in the city
- 30% Discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Paid training, ongoing career development opportunities
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

**Our culture**:
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your move**:
Make your next move by clicking the link below.

  • Guest Support Officer

    7 days ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    The Star Entertainment Group's vision is to be Australia's leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group's properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and...

  • Guest Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    The Star Entertainment Group's vision is to be Australia's leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group's properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and...

  • Guest Support Officer

    1 week ago

    Sydney, Australia The Star Entertainment Group Full time

    **INTERNAL OPPORTUNITY ONLY** **About the role** As a **Guest Support Officer**, your key focus will be to support the business in supervising and responding to signs of gambling problems displayed by guests, identifying and response to gambling related harm, guest interactions, exclusion, and revocation processes. **Our Benefits** - Flexible and agile...

  • Guest Services Officer

    1 week ago

    Sydney, New South Wales, Australia Reflections Holiday Parks Full time

    Position description Apply now Share About UsAt Reflections Holidays, our purpose is to share nature's playground with our guests in a way that gives back to our communities and nurtures the environment.We proudly care for 40 unique destinations, all located on iconic NSW Crown Land.Our focus is on creating memorable experiences, not just for our guests, but...

  • Guest Services Officer

    2 weeks ago

    Sydney, New South Wales, Australia Reflections Holiday Parks Full time

    Position description Apply now Share About UsAt Reflections Holidays, our purpose is to share nature's playground with our guests in a way that gives back to our communities and nurtures the environment.We proudly care for 40 unique destinations, all located on iconic NSW Crown Land.Our focus is on creating memorable experiences, not just for our guests, but...

  • Guest Service Officer

    1 week ago

    Sydney, New South Wales, Australia Hyatt Group Full time

    OverviewPark Hyatt Sydney is recruiting for a professionalGuest Service Officerto join our Front Office team.Join us to redefine luxury.About the RoleIn the role of Guest Service Officer you will be responsible for the guest's arrival and departure experience.Reporting to the Front Office Manager, you will be enjoying an inclusive working environment within...

  • Guest Services Officer

    2 weeks ago

    Sydney, New South Wales, Australia Reflections Holiday Parks Full time

    The RoleThis is a casual Guest Services Officer position, located at Reflections Holidays, Ballina & Shaws Bay.The purpose of the role is to carry out guest services duties within the park, provide excellent customer service experience every time, and represent Reflections Holidays in a positive manner.Key responsibilities of a Guest Services Officer...

  • Guest Service Officer

    1 week ago

    Sydney, New South Wales, Australia Hyatt Group Full time

    OverviewPark Hyatt Sydney is recruiting for a professional Guest Service Officer to join our Front Office team. Join us to redefine luxury.About the RoleIn the role of Guest Service Officer you will be responsible for the guest's arrival and departure experience. Reporting to the Front Office Manager, you will be enjoying an inclusive working environment...

  • Guest Service Officer

    1 week ago

    Sydney, New South Wales, Australia Hyatt Group Full time

    OverviewPark Hyatt Sydney is recruiting for a professional Guest Service Officer to join our Front Office team. Join us to redefine luxury.About the RoleIn the role of Guest Service Officer you will be responsible for the guest's arrival and departure experience. Reporting to the Front Office Manager, you will be enjoying an inclusive working environment...

  • Guest Support Officer

    7 days ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...