Team Leader

Hearth is a NDIS Registered Service Provider and we have an exciting new opportunity for a Team Leader to join our friendly and supportive team at our Bendigo office.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of support. We achieve this through fostering and cultivating long-term and sustainable relationships.

**About the role**:
The Team Leader is responsible for driving the consistent implementation of best practices across Housing and Complex based support services. The role provides operational oversight to the Relationship Manager team alongside the management of the Deputy Team Leader.

The role will oversee the day to day running of the RM function, Housing & Complex needs support ensuring smooth service delivery, guidance, coaching, development of skills, knowledge, and capabilities.

The Team leader is responsible for ensuring a high quality effective and efficient service that supports Hearth’s business strategy and meets compliance and funding requirements.

**Responsibilities will include**:

- Contribute to the strategic direction for the Relationship Management operational function including aligning to a best practice framework
- Foster and continuously develop positive and supportive relationships with participant and families to fully understand their needs, goals and supports. Determine participant requirements through initial meeting, guided development of the care plan, facilitate care team meetings, conduct quarterly review and contribute to NDIS plan reviews
- Lead, coach, develop and support your team to provide responsive, person centered support that enables participants to progress toward their individualised NDIS plan goals. Ensure participant requests and feedback are managed appropriately, within time and budget
- Provide expertise advice and guidance in those supporting participants who are assessed as having complex needs and /or behavioural presentation
- Develop and implement consistent practice & continuous improvement of service across Housing, Complex and Support Services. Work in conjunction with Compliance, Intake and the Client services
- Ensure high quality service and support is delivered to participants that complies with Hearth’s Participant Service and NDIS quality standards and legislative requirements
- Caseload management of direct reports and team, including intake management, assess and progress new referrals
- Ensure all documentation is maintained and updated as required (i.e., Service Agreements, Support Plans, Behaviour & Medication plans & High Intensity Supports documentation)
- Oversee and ensure support worker wellbeing, training, performance development and opportunities for career growth
- Participating in the leadership on-call rotation for after-hours support

**Requirements**:

- Previous management experience in a Supported independent living accommodation setting (Essential)
- Proven experience in leading and managing a team to deliver person-centered support to participants living in a supported accommodation setting
- Experience in managing schedules, budgets, and documentation, including care plans, incident reports, and staff records
- Willingness to provide support to a participant if a shift is unable to be filled
- A good understanding of the National Disability Insurance Scheme (NDIS)
- Qualification in Disability, Community Services, or related discipline (Desirable)
- Proven ability to liaise effectively with families, allied health professionals, healthcare providers, and other stakeholders

**Benefits**- Person centred organisation
- Join a rapidly growing team with a warm and supportive culture
- Flexible working and hybrid working option available
- Work laptop and mobile phone provided
- Comprehensive Employee Assistance Program

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, NDIS Screening Check, Working With Children Check, and proof of qualifications/licences.

We look forward to hearing from you