Playcentre Assistant Manager

4 days ago

Campbelltown, Australia CROCS AUSTRALIA PTY LTD Full time

We are seeking a dynamic and enthusiastic Assistant Manager to join our team at our indoor play centre, Crocs Playcentre If you have a passion for providing exceptional customer service, a talent for managing multiple aspects of a business, and a desire to work in a fun and fast-paced environment, then this position is perfect for you.

**Responsibilities**:

- Coordinate and host birthday parties and events, ensuring that all guests have a fantastic time
- Interact with children and their families, ensuring a positive and engaging experience
- Assist with set-up, clean-up, and general operations of the play centre and cafe
- Handle food and beverage orders and provide excellent customer service
- Monitor and maintain inventory levels to ensure efficient operation of the cafe
- Manage and supervise staff, including scheduling, training, and performance evaluations
- Ensure overall customer satisfaction by providing a welcoming and enjoyable experience for all guests
- Promote and upsell party packages and additional services
- Assist with marketing and promotional efforts to drive business and increase revenue
- Maintain a clean and safe environment for both staff and guests
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Assist the General Manager in overseeing the daily operations of the play centre

Qualifications:

- Previous experience in a supervisory or management role, preferably in the hospitality or kids-related industry
- Strong communication and interpersonal skills
- Ability to multitask and prioritise tasks effectively
- Knowledge of basic business and financial principles
- Familiarity with health and safety regulations
- Sunday and Monday availability is a must
- Ability to work flexible hours, including weekends and holidays

If you are looking for a rewarding and challenging role in a fun and family-friendly environment, then we want to hear from you. Please submit your resume and cover letter outlining why you would be a great fit for the Assistant Manager position at Crocs Playcentre. We look forward to meeting you

**Job Types**: Part-time, Casual

Pay: $26.47 - $51.19 per hour

Expected hours: 20 - 32 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Night shift
- Rotating roster
- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates

Work Authorisation:

- Australia (required)

Work Location: In person

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