Principle Product Designer

**Principle Product Designer - Mobile App**

**Grade 11/12, permanent position**

**About the role**

Step into a new wave of government and re-imagine the Service NSW mobile app for millions of customers

Home to NSW’s most widely used and celebrated mobile app, Service NSW is the place for master designers?eager to work on products that have real impact.

Free to flex your skills across all features of the Service NSW mobile app, you’ll be re-imagining how the app works, looks, and feels for years to come.

Your day to day will see you leading the design strategy and vision for the app alongside a team of creative engineers, product managers, and fellow designers.

Your design approach will be customer-centric in nature and influence the end-to-end success of the app.

Expect a modern and agile workplace, you’ll have the latest tools at your fingertips and be empowered to explore, collaborate, and make evidence-led decisions you can feel proud of.

We’re unlike anything else in government and practice what we preach.

We work flexibly, remotely, and with compressed hours, we have permanent and contract opportunities up for grabs, and only work on products that matter.

**The fine detail of the Principal Product Designer mobile app role**:

- re-imagine the Service NSW mobile app
- deliver on designs that impact more than 8 million?people in?NSW
- join a supportive design community where you can collaborate freely and learn from each other
- join an agile and collaborative team environment where testing, iterating and improvement is prioritised?
- drive a customer-centric approach by leading end-to-end product design initiatives through discovery, framing, iterative development and delivery
- establish relationships with a range of stakeholders across government and partner with them to - develop business requirements as well as create innovative solutions that align customer expectations with product capability
- work with managers across Service NSW to set strategic direction, drive customer-lead prioritisation and shape roadmaps to ensure initiatives are delivered on time
- maintain knowledge and promote awareness to other designers of relevant industry trends, challenges, opportunities and practices, to recommend and deliver innovative solutions that optimise Government products and services
- lead contributions to enhance and Service NSW Global Experience Language (GEL) design components and patterns
- coach and mentor other designers to increase design capability in product teams and enable designers to reach their full potential
- balance competing and complex demands to ensure product strategy and vision is achieved, while delivering the right designs.

**Service NSW commitment to diversity**
At Service NSW we deeply value our customers and our teammates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.

We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.

**Salary**
SNSW 11/12 salary from $142,087 - $170,935 per annum plus superannuation and leave loading.

**Apply**
Attach a copy of your resume and portfolio or work sample.

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.