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Service Manager
2 weeks ago
Being the most front-facing member of the Leisure Team, the Service Manager is the most remembered name and face (aside from Bob’s) by all guests, both local and destination-seeking. And while duties include back-of-house venue operations, such as day-to-day management of cash, staff and stock, the role primarily centres on making sure the guest experience exceed expectations.
Key tasks for the first phase will involve, but not be exclusive to:
- Working with the Venue Manager to run smooth services
- Keen overall management of guest in
- and out-flow
- Mastering the bookings system and using it to increase service efficiency
- Taking ownership of the membership program and local connections
- Ensuring that sequence of service is suitable and delivering the best possible guest experience
- Ensuring staff are across the sequence of service, on-shift training etc
As with all senior management positions in the Leisure Centre, there is opportunity to engage with the General Manager in understanding venue P&Ls, forecasting and upskilling in these areas, as well as opportunities to work with the Hawke’s team in multiple aspects of the broader business.
The Service Manager for The Bob Hawke Beer & Leisure Centre will convey the values of hospitality, generosity and inclusivity that all aspects of Hawke’s Brewing and Bob’s legacy are about, distilling these into an experience that guests will want to seek out time and again.
