Guest Service Agent

7 days ago

Springfield, Australia Lancemore Hotel Group Full time

**Advance your customer service/**administration** career**:

- ** No Hotel experience required - just a great attitude and work ethic**:

- ** Work with a great team in an exceptionally beautiful location**

We have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Macedon Ranges Hotel.

**ABOUT THE ROLE**:

- Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand
- Be a key part of the guest experience, interacting wherever and whenever possible
- Help to ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Be a key part of the guest experience, interacting wherever and whenever possible
- Support the operational teams with administrative tasks as required

**ABOUT YOU**:

- Have a desire to genuinely help people
- Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
- Good time management and communication skills
- Well-developed computer knowledge and strong administrative skills
- You have a warm, personable yet professional disposition
- Front Office/reservation experience preferred but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Positive mindset and a can do attitude

**ABOUT US**:
**Lancemore Macedon Ranges**

Set within 274 acres of lush vineyards and rolling Australian countryside in Victoria’s incredible Macedon Ranges, it is hard not to feel a powerful sense of purpose and place at Lancemore Macedon Ranges. From the grandeur of the entrance, its interiors have been elegantly reimagined with an unmistakably contemporary feel. The property features flexible conferencing and meeting spaces equipped with modern technology, a Halliday rated vineyard, elegant restaurant, 72 modern accommodation rooms, infinity pool, and communal lounges.

**Lancemore Hotel Group**

Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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