Customer Business Manager

**Who we are?**

**ABOUT ICE CREAM: Life Tastes Better With Ice Cream**

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team

**Job Summary**

We are looking for an exceptional **Customer Business Manager** who will be in charge of Delivery of **key targets **including (but not limited to) Turnover, Profit, Total Trade Spend, Market Winning Share and Management of the development of the **Joint Business Plan **with each customer and responsible for the delivery of sustainable and profitable growth.

**Role Responsibilities**:

- Input into the creation of **3-year customer strategy **aligned to the customers own strategic agenda and responsibility for its execution.
- Collaboration to gain **strategic alignment **both internally, with key stakeholders Marketing, Category, CMI & Customer Operations / Supply Chain, and externally with the Customer to build the JBP that delivers a triple win for the customer, shopper and Unilever, and execute winning category reviews.
- Develop (with Category) and execute the promotional plan with all customers. Ownership of the **volume and spend forecasts **aligned to S&OP process at a customer level, which includes the media and promotional budget end-to-end.
- Ownership of the **execution** of the grocery strategy **in-store** partnering with the Retail Field Team and directing our 3rd party provider.

**What you will need to succeed**

**Experiences & Qualifications**
- 5+ Years in FMCG Account Management.
- Experience on either Coles or Woolworths in a Customer Manager capacity.
- Three to four roles in Customer Marketing/Trade Category Management and Account Management / Field Sales.

**Skills**
- ** Category Growth Management** - capable of collaborating with the Category Team in the creation and execution of a joint business plan delivering the triple win.
- ** Commercial strategy** - can balance spend in line with company strategy and deliver on customer category growth objectives.
- ** Customer relationship** - through the JBP, creates a climate with the retailer to deliver long-range shared category objectives.
- ** Negotiation** - has led a team through a complex commercial negotiation, incorporating planning, aligning stakeholders and maximising value created.
- ** Executional excellence** - understands the customers supply chain expectations and deploys activities in-store partnering with the Grocery Execution Lead.
- ** Digital commerce** - good understanding of the digital commerce landscape and the different approaches required to serve each customer.
- ** Data literacy** - uses data to identify insights that drive business results.
- ** Selling** - understands the needs of their customers and creates compelling propositions that align with them.

**Leadership**
- You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
- You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

**What awaits you at Unilever Ice Cream?**

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community