Field Service Technician

2 weeks ago

Newcastle, Australia Glory Global Solutions (Australia) Pty Ltd Full time

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We currently have an exciting newly created opportunity for an experienced Field Service Engineer to join our team based in Newcastle. Our Field Service Engineers are responsible for providing field based support to our customers, working in collaboration with senior engineering team members, Helpdesk and Logistics to resolve customer affecting technical issues promptly and in line with agreed SLA's. Please note the role includes after hours and weekend support when required and regular regional travel.

Key responsibilities include:

- Installing/commissioning and troubleshooting Glory products and equipment;
- Performing preventative maintenance;
- Installing approved software updates;
- Providing technical support in line with agreed SLA's;
- Effectively training customers in the correct use of Glory products and systems;
- Effectively 'debriefing' and reporting of service calls as required;
- Completing administrative paperwork promptly and accurately;
- Maintaining a thorough working knowledge or Glory products and systems;
- Being willing and available to provide after hours and weekend support in line with customer requirements.
- A recognised technical qualification;
- Current drivers licence;
- 2+ years' experience in a technical field role;
- Proven ability to work independently and meet established deadlines;
- Excellent communication and interpersonal skills;
- Proven problem solving and analytical skills;
- Strong customer service orientation;
- Ability to handle high-pressure situations;
- Commercial awareness;
- Demonstrable technical aptitude.

If you are looking for a role with a successful organisation that supports your ongoing growth and development, we'd love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: $33.00 - $50.00 per hour

**Benefits**:

- Paid volunteer leave
- Professional development assistance
- Referral program

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplementary Pay:

- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected annual salary?
- Which statement best describes your COVID19 vaccination status? Fully vaccinated/ Not vaccinated/ Prefer not to say
- Do you have permanent and ongoing Australian work rights?

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