Patient Experience Concierge Charlestown Part Time

3 days ago

Charlestown, Australia For Health Group Full time

About ForHealth
At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we’re proud to deliver more than 8 million patient consultations each year. We are a values-led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you’re joining a team that's “In it together” and genuinely passionate about making a difference in the lives of our patients.
About the Role
We're looking for a warm, confident and organised Patient Experience Concierge to join our friendly team in Charlestown, NSW. As the first point of contact for patients and visitors, you’ll play a key role in creating a positive, supportive and efficient experience from the moment they walk in.
Whether it’s helping someone check in, navigating services like Skin2 Clinic or Evoca Women’s Health, or simply offering a friendly smile - your impact will be felt every day.
Key Responsibilities
- Greet patients and visitors, assist with QR code check-in and direct them appropriately
- Support reception with appointment bookings, scanning, basic admin and phone calls
- Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
- Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM
- Open and close the medical centre, ensuring a smooth start and end to each day
- Relay patient feedback and assist the Practice Manager with any service or WHS concerns

What We’re Looking For
You’re a people person through and through - someone who thrives in a fast-paced, customer-facing environment. You take pride in presentation, love helping others, and bring a calm, professional presence to everything you do.
- Experience in reception, hospitality, retail or a concierge-style role
- Medical centre or healthcare experience is a bonus, but not essential
- Excellent communication skills and a confident, friendly manner
- Ability to multitask, stay organised and work well under pressure
- Basic tech skills and a willingness to learn QR check-in and admin systems
- Understanding of programs like CDM and CDBS (desirable)
- A team player mindset - ready to jump in and support colleagues when needed
- Certificate III or IV in Health Administration, First Aid and CPR certification (desirable)

Why Join Us?
At our Charlestown practice, you’ll be part of a passionate team committed to accessible, high-quality healthcare. We believe in teamwork, treating patients like family, and delivering good medicine with heart.
**In addition to a supportive working environment, you’ll enjoy**:

- 20% off Dental treatments for you and your family
- Employee Assistance Program (EAP) - 24/7 confidential support
- Fitness Passport - access to discounted gym memberships for you and your family
- Private health insurance discounts

If you’re ready to make a meaningful impact and love working with people, we’d love to hear from you.

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