Customer Liaison Officer

2 days ago

Maddington, Australia Autoleague Full time

Close by to public transport + full-time Monday - Friday
- Opportunity for career growth and development
- Newly created position, be part of a National automotive group

**Are you passionate about building strong customer relationships?**

**Do you thrive in a fast-paced, team-oriented environment?**

**If so, we have an exciting opportunity for you**

***

**Maddington Hyundai** are seeking dynamic and enthusiastic **Customer Liaison Officer’s** to join our team and play a vital role in coordinating with customers and our sales team.

As a Customer Liaison Officer, your primary responsibility will be to establish and maintain excellent communication channels with our valued customers and previous leads. You will serve as the bridge between our customers and the sales team, ensuring a seamless experience and exceptional customer service throughout the sales process.

**The ROLE**:

- Proactively contact customers and previous leads via phone to understand their needs, answer inquiries, and provide information about our car inventory, promotions etc.
- Establish and maintain strong relationships with customers, nurturing rapport and trust.
- Coordinate with the sales team to ensure timely follow-ups on customer queries, requests, and leads.
- Keep detailed records of customer interactions, transactions, and feedback.
- Collaborate with the sales team to schedule appointments, test drives, and vehicle deliveries, ensuring a smooth and efficient process.
- Provide accurate and up-to-date information to customers regarding pricing, vehicle specifications, financing options etc.
- Address and resolve any customer concerns or complaints promptly and professionally, escalating issues when necessary.
- Continuously update your knowledge of our car inventory, industry trends, and dealership promotions to deliver exceptional customer service.
- ** Please note this is not a sales based role**

**YOU**:

- Outstanding communication skills and ability to provide excellent customer service
- Previous experience in a customer service or sales-related role is highly desirable.
- Focused on continuously delivering results and exceeding customer expectations
- Well presented, professional with an attitude to succeed
- Computer literate with strong accuracy and attention to detail

***

**What's in it for YOU**:

- Exciting, fast paced and rewarding career move
- Opportunity for career growth and development
- Fantastic career opportunity with a leading automotive group
- Vibrant Team Environment & Supportive Management Team
- Employee Assistance Program (EAP) Access to free, confidential counselling
- Employee discounts and offers at restaurants and hotels Australia wide

Join our dedicated team and be a part of our mission to provide outstanding customer service and exceed customer expectations. This is an excellent opportunity for individuals seeking a rewarding career in the automotive industry, where you can make a significant impact on our customers' satisfaction and contribute to the success of our dealership.

**Ready to join?**

Submit your cover letter and resume to us by clicking ‘Apply’.

Maddington Hyundai are part of the Autoleague group, an innovative and forward thinking company with over 28+ dealerships across Australia.

**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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