Disability Manager

Fantastic leadership opportunity to upskill and drive change
- Join a high performing Operations team at CareChoice
- Exceptional benefits program, including access to your pay as you earn it

**About CareChoice**

CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the Disability, Out of Home Care (OoHC) and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

**Our values**:
Our philosophy of service provision is based upon our values of:

- ** People, First**:

- **Brilliant Together**:

- **Bring Our Best. Always**:

- **Relentless Optimism**

**Benefits & culture**

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As a CareChoice employee, benefits you’ll be able to take advantage of include:

- Access to your pay as you earn it via our financial wellbeing partner
- Employee Pathways Scholarships
- Employee Support Fund
- Free ongoing training and development
- Annual recognition awards
- Paid Pregnancy loss leave for either parent
- Flexible work
- A number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts.
- Discounts with major retailers including:

- Car and Health Insurance
- Fuel
- Groceries and food
- Gas, Electricity, Internet, and Mobile Phones
- Pet supplies
- Movie tickets
- Other major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.
- Monthly Recognition & Reward for Employee of the Month
- Service Recognition Program
- Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

**About the opportunity**

Reporting directly to the Chief Operating Officer in the executive team, the role of the Disability Manager - CC Homes is to provide stewardship over disability services to ensure that current CareChoice clients receive supports in line with the goals, aspirations and funding. This also includes ensuring the timely review of client support plans and support coordination plans, timely submission of progress reports and oversight of disability support programs to ensure client satisfaction and retention are of the highest standard.

The Disability Manager - CC Homes is responsible for overseeing disability programs from 6 weeks of service delivery onwards. For clients with complex needs, this may include intensive oversight liaising with a number of stakeholders to ensure the smooth ongoing running of programs.

The Disability Manager - CC Homes will work closely with the Chief Operating Officer, Client Engagement Managers, Disability Manager Complex, key business stakeholders and Team Leaders managing Client Programs/ Houses to ensure delivery of supports is seamless from initial intake through to long term program running.

As the Disability Manager - CC Homes with CareChoice, you will complete with some of the following tasks (not limited to):

- Ensuring adherence to performance targets (financial & non financial) budgets and operating in line with budget expenses
- Ensuring that all clients have current support plans and that these support plans are in line with the client’s goals.
- Ensuing the services delivered are in line with CareChoice’s Model of Support, & NDIS Practice Standards and NDIS Code of Conduct progress reports are completed and tracked by Support Workers.
- Providing day-to-day management of Team Leaders including regular 1:1 meetings/ supervision, learning and development support, and performance management.
- Ensuring that opportunities are maximised for each permanent client; this involves monitoring utilisation and adherence of funding and notifying stakeholders where there is a change in circumstance requiring an NDIS / TAC / WorkSafe plan review during the ongoing service provision.
- Key focus on customer satisfaction levels, appropriate oversight of disability programs, a focus on continual improvement and adherence to complaints & feedback policy
- implementing any recommendations agreed to.
- Building capacity and capability within the direct team and support worker base to ensure service delivered is in line with CareChoice’s Model of Support, NDIS