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Care Manager/case Manager-home Care Packages/aged Care

3 weeks ago

Briar Hill, Australia Home Instead Melbourne Outer North East Full time

Are you looking for work where you can make a real difference in the lives of older Australians enabling them to remain living independently at home? We have an exciting opportunity for a Care Manager working with our Home Care Package, Private and NDIS clients who is caring and compassionate, self-motivated, energetic and is looking for a position that has variety and offers an opportunity for ongoing professional development.

**What we offer**:

- A rewarding career where you can make a positive difference in the lives of older Australians and their families.
- A welcome and supportive working environment.
- Comprehensive orientation and ongoing training and professional development program.
- A company that recognises and appreciates the value of the work that you do.
- Opportunity to work for a company that is locally operated but also part of a national and global network.

**About this role**:

- Building relationships based on trust with prospective and existing clients and their families.
- Meet with prospective clients and their families to understand their goals and current needs and provide solutions.
- Conduct regular quality assurance visits with clients in person and/or over the phone to ensure the highest level of care is being attained while also determining any changing needs or requirement for additional services.
- Ensure that clients’ changing needs and preferences continue to be supported by working together with the clients, client families, and representatives and their CAREGivers.
- Be knowledgeable about a wide range of resources and local services so that you can inform clients and/or a client’s family or representative about a range of tailored resources or services to meet any specific needs.
- Build relationships and communicate regularly with other health service providers and/or local referral sources to build and ensure awareness of the range of support and services that Home Instead can provide within our local community.

**Ideally, we would like you to**:

- Have qualifications and experience in care planning, identifying needs, goal setting and managing care services within the aged, community health or social services.
- Be an effective communicator with excellent customer service skills and demonstrated problem solving skills.
- Have an understanding and knowledge about the Australian Aged Care Standards, community home care and/or Home Care Packages.
- Be highly efficient and organised with proven time management skills.
- Have a valid driver’s license.
- Demonstrate accurate data entry and experience in the use of MS Office.

**Please phone Karen for a confidential discussion on 9439 6676**

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Diploma (required)

**Experience**:

- Care/Case management: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 07/03/2025