Client Services Support Officer

1 week ago

Geelong, Australia Department of Justice and Community Safety Full time

Location: Geelong

Job type: Full time

Organisation: Department of Justice and Community Safety

**Salary**: $58,539 - $75,175

Occupation: Administration/Secretarial

Reference: DJCS/1829481

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- **Join Victoria's brand-new **correctional facility** in an ongoing full-time role**
- **Deliver **essential services **support** to** operational teams and prisoners**across** Western Plains**
- **Experience a dynamic and innovative workplace**
- **Multiple positions available**

Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody.

Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It also utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody.

Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility.

**About the role**

Client Services Support Officers provide service and support to prisoners, visitors, and all staff, with the shared goal of creating a safe and rehabilitative environment and the delivery of a prisoner centric operating model. Team members require a strong focus on customer service, teamwork, integrity, accuracy, compliance and timeliness.

This position may require direct prisoner contact, and you may be required to work flexible hours including weekends and public holidays and attend to urgent work as required. Appropriate remuneration will be applied for the above in accordance with the Victorian Public Service Enterprise Agreement 2024.

This is a multiskilled role, working as part of a team, where communication and an ability to resolve problems as they present themselves will be critical. Experience in industries such as warehouse / stores, retail or other customer service environments will be an asset.

**To be successful in this role you will have**:

- Experience working with relevant legislation, policies, procedures, guidelines and regulations including occupational health and safety practices
- Well-developed computer literacy and/or knowledge of CV operating systems would be advantageous
- Demonstrated expertise in all aspects of the role

To learn more about this role before applying, please read the attached position description
**How to Apply

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