Account Manager

2 weeks ago

Sydney, Australia The Marketing Practice Full time

**What we are looking for**

At tmp, our Account Managers are the driving force behind work that matters. We’re looking for someone who doesn’t just “manage accounts,” but who brings curiosity, confidence, and creativity to every client relationship. You’ll sit at the center of our campaigns, ensuring ideas are transformed into results with impact.

This role is about more than project delivery. It’s about building trusted partnerships, spotting opportunities to push the work further, and ensuring every campaign feels like magic. With the support of your Account Director, you’ll guide clients and teams alike through the journey from idea to execution, always keeping us on track, on budget, and inspired along the way.

**What you will do**

Client management 
- Be the heartbeat of the client relationship by providing clear, consistent, and timely communication in real-time.
- Lead the rhythm of delivery by providing work, timeline, and budget updates, coordinating status meetings, and flagging blockers or risks to the client.
- Participate in briefings to capture client requirements and reporting needs.
- Capture and distribute feedback, and follow-up on any action points to ensure nothing slips through the cracks.
- Support your Account Director by growing relationships with clients through continuous responsive communication, solutions, and by managing appropriate expectations.

Program management  
- Rally the right team members to align on shared responsibilities, processes, resourcing, and delivery tasks to bring campaigns to life.
- Translate client briefs into clear production plans and energize the team with the details when facilitating kickoff meetings.
- Keep work moving, deadlines clear, and actions sharp so the team can focus on delivering their best.
- Champion resilience by spotting roadblocks and challenges early-on and finding creative solutions to overcome them.
- Review work with a critical but constructive eye, to ensure it meets expectations and is ready to “wow” the client before it reaches them.

Commercial management  
- Create project estimates, quotes, and statements of work with precision, supported by your Account Director.
- Manage project finances and administration by raising PO’s and invoices, and maintaining accurate forecast data to ensure projects stay commercially healthy.
- Keep a close eye on budgets and profitability, flagging risks to your Account Director early and helping the team stay focused on what’s possible.

Marketing strategy  
- Dive into your client’s world by taking a vested interest in understanding their business and industry and sharing relevant details across your team.
- Stay connected on programme and campaign performance, and liaise with your team to share insights and actionable recommendations that sharpen impact.
- Learn the breadth of tmp’s services and be ready to show how we continually bring value to each and every partnership.

Business development
- Identify opportunities for tmp to extend our scope of work within existing projects and collaborate with your Account Director to move them forward and bring them to life.
- Lean into tmp’s values of being entrepreneurial, resilient, and human in how you lead both clients and teams.
- Bring energy, positivity, and a challenger mindset that helps us all continue to raise the bar.

Pay: $90,000.00 per year

**Benefits**:

- Maternity leave
- Parental leave
- Referral program
- Work from home

**Experience**:

- Agency management: 2 years (preferred)

Work Location: In person

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