Future Student Advisor

Who we are?

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.

What’s the job?

As Future Student Advisor, you’ll be on the front lines of student recruitment—guiding prospective students from enquiry to enrolment in a fast-paced, sales-driven environment. You’ll manage a high-volume pipeline, convert leads, and play a critical role in hitting enrolment targets.

Day to Day Responsibilities:
- Utilize Salesforce CRM to manage and convert warm leads by supporting prospective students through each stage of the enrolment journey.-
- Manage a large and dynamic pipeline across current and future intakes, ensuring timely follow-ups and completion of daily administrative tasks.- Collaborate closely with admissions, onboarding, and academic teams to streamline the enrolment process.- Evaluate applicants based on published entry requirements and provide informed decisions.- Support students throughout the entire enrolment process, offering guidance and clear communication at every step.-
- Clearly explain course offerings, entry requirements, and enrolment procedures to prospective students.- Maintain accurate and up-to-date records while ensuring adherence to institutional policies and compliance standards.- Work collaboratively within the team to meet organisational goals and uphold the university’s mission and values.

What is on offer in this role?- This role offers a base salary plus super plus an uncapped commission plan that will increase based on your commitment and achievements. (i.e up to 75K base salary + super + uncapped commissions (average OTE of around 120K per year) )

What is this role about?-
- Providing Exceptional Customer Service - This role involves engaging with prospective students, providing information, answering inquiries, and guiding them through the enrolment process, all while delivering a high level of customer service to drive conversions.- Phone and Event-Based Engagement - A key part of the role is to engage with prospects through phone calls and events such as campus tours, open days, and information sessions to build relationships, answer questions, and increase enrolment rates.- Maintaining Accurate Records and Reports - The advisor ensures all applicant data, supporting documents, and reports are accurately recorded and updated in the system, enabling efficient lead management and tracking throughout the sales cycle.- Collaborating to Achieve Sales Targets - As part of a broader team, the advisor works towards meeting admissions targets and conversion goals, actively participating in sales activities like follow-up calls and event participation to drive student enrolments.

We Are Looking For:
- Relevant Qualifications and Experience: Tertiary qualification in a relevant industry and experience in admissions within the HE/VET sector (advantageous).- Sales and Target Achievement: Proven track record of meeting and exceeding enrolment targets, with a focus on sales-driven outcomes.- Strong Communication and Engagement Skills: Effective oral and written communication skills for engaging with prospective students and stakeholders.- Technical Proficiency: Intermediate to advanced skills in MS Word and Excel, and competence in using content management systems like Salesforce.

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:
- Flexible working arrangements depe