Casualty Claims Examiner

1 week ago

Sydney, Australia Chubb INA Holdings Inc. Full time

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.

Your Role

Produce a high-quality work product on a portfolio of low value claims through immediate contact and the effective investigation, reserving and adjustment of claims incurred by insureds or third parties.

**Your Responsibilities**:
Manage a portfolio of liability claims in accordance with Chubb Best Practice Guidelines.

Analyse first report to determine nature of loss, coverage provided and scope of injury/damage.

Conduct investigations of all aspects of reported claims including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness.

Establish accurate and timely reserves.

Provide exceptional service standards in line with Chubb Best Practice Guidelines

Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim.

Promptly and properly document all developments on claim file.

Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.

Effectively negotiate compromise settlements where appropriate.

**Effectively communicate with the following**: claim department, customer services, loss control, underwriting departments, finance departments, brokers, insureds, service providers, third parties and/or their legal representatives.

Recognise and pursue subrogation where applicable.

Adhere to Insurance Contracts Act, the Insurance Code of Practice and all other relevant statutory rules and regulations.

Adhere to Chubb’s legal, Regulatory and Internal compliance obligations.

Effectively control the use, work product and expense of outside vendors.

Any other duties as required by the Claims Manager.

**Qualifications**:
Your Skills & Experience

Relevant Tertiary or Insurance Industry Qualifications.

Minimum of 2 years liability claims experience

Broad knowledge of insurance industry and claims processes.

Written and verbal communication skills

Workflow management skills

Strong customer service focus

Proven team player

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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