Team Leader

2 weeks ago

Sydney, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Tweed, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. We are seeking a diligent result driven team leader who is ready to make the next step within their career and help their team thrive to achieve excellent outcomes for EML within IfNSW.

This will be a permanent, full-time position based in the Tweed office with flexibility to work from home.

YOUR RESPONSIBILITIES
- Oversee a portfolio of claims across your team of claims specialists and manage the workflow of claims from lodgement through to closure
- Ensure Claims Specialists are resourced to deliver the target customer experience
- Manage team workflow to ensure that the team are meeting performance and customer benchmark whilst Providing feedback and coaching to team members on their call quality and outputs
- Encouraging an environment of sharing knowledge and ideas to ensure continuous improvement within the team
- Ensure claims teams achieve performance and KPI targets as set out under as part of the BU performance framework

ABOUT YOU
- You will have demonstrated elements of people management and leadership qualities within your role with Strong experience in personal injury claims management
- You will have a strong track record and success rate within your current position achieving business objectives
- You will have team building skills, ability to coach and work through change management
- You will be able to Develop and maintain a respectful, cooperative working team relationships to promote an integrated, seamless delivery of the target customer experience and service
- You will have a large centricity around Customer service with an empathetic result driven approach
- Confident ability to engage and influence others positively within your team and build team relationships

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

  • Team Leader

    2 weeks ago

    Sydney, Australia Direct Traffic Pty Ltd Full time

    Direct Traffic has multiple Team Leader positions available to join our growing team. Head office is based in Minto, works will be carried out throughout the Sydney Metro area. You must have the following training qualifications: - General Construction Induction Card (white card) - Traffic Controller - Traffic Management Implementer (Implement Traffic...

  • Team Leader

    6 days ago

    Sydney, Australia Compass Group Australia Full time

    **Team Leader** **$26.71 per hour+ benefits** **Sydney, NSW** - Team Leader position! - Wednesday to Sunday position (12pm - 7pm Wednesday - Friday, 10am-6pm Sat & Sunday) - Close to public transport/subsidised parking on site **From executive dining and contemporary cafes through to barista offerings, grab ‘n’ go’, delis and onsite retail outlets -...

  • Team Leader

    10 hours ago

    Sydney, Australia Ablepoint Australia Full time

    Ablepoint Australia provides an exceptional level of service to NDIS participants and we are seeking fun-loving individuals (female preferred) to join our team and be involved in our community of NDIS participants and assist them in thriving to achieve their goals. We are looking for a team player and organized Team Leader ready to take the next step in...

  • Team Leader

    6 days ago

    Sydney, Australia Hortculture Full time

    **About the Business**: **Hort Culture is a professional garden maintenance company that focuses on the residential sector on the Northern Beaches and the North Shore of Sydney. We focus on garden maintenance and soft scaping which gives us the ability to offer a premium service to our clients. We are a family run business who take pride in our work and...

  • Team Leader

    2 days ago

    Sydney, New South Wales, Australia Hudson Full time $120,000 - $150,000 per year

    Team Leader – Business Support Lead. Bill. Grow. Hudson is seeking a high-performing Sydney based Team Leader to drive our NSW/ACT Business Support team—a mature, long-tenured group delivering across both Government and Enterprise portfolios. This is a billing leadership role for someone who thrives on client delivery, team development, and...

  • Team Leader

    2 days ago

    Sydney, New South Wales, Australia Prudence Rehab Full time $90,000 - $120,000 per year

    Who We AreAt Prudence Rehab, we don't just tick boxes—we rethink what occupational rehabilitation can look like. We're people-first, outcome-focused, and committed to creating lasting impact for our clients.Our team thrives on collaboration, innovation, and transparency. From technology that makes your work easier, to tailored professional development and...

  • Team Leader

    4 days ago

    Sydney, New South Wales, Australia Compass Group Full time $60,000 - $80,000 per year

    $30.61 per hour plus superannuationKitchen Hand Team LeaderLocated in PyrmontMonday to Friday – Full time positionState of the Art KitchenWe're Food+ by Compass Although the past couple of years have been quite a rollercoaster for everyone, our amazing talented teams have continued to work tirelessly crafting incredible food experiences to help fuel the...

  • Team Leader

    1 week ago

    Sydney, Australia Link Group Full time

    **Team Leader - Client Relationship** Are you ready to lead a dynamic team and shape the future of client relationships? We're seeking an experienced and motivated individual to join us as a Team Leader and manage and lead a team of Client Relationship Assistant Managers. In this role, you'll play a crucial part in ensuring an exceptional client experience,...

  • Team Leader

    1 week ago

    Sydney, Australia Ozchild Full time

    About the role - SCHCADS award level 7 - $ 104,866.32 plus super and Salary packaging up to $15,900 - Full-time permanent position - Edgeworth location - Relocation available An exciting opportunity has arisen as Team Leader in our Functional Family Therapy Team in Edgeworth OzChild has been working with families delivering Functional Family Therapy -...

  • Team Leader

    1 week ago

    Sydney, Australia EML Group Full time

    Team Leader EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to...