Customer Experience Team Member

2 weeks ago

Perth, Australia Hudson Australia Full time

Our client, in the safety equipment testing company seeks a **Customer Experience Team Member** to be based in their office in the inner suburbs of Perth.
- **Permanent full-time role with great remuneration.**:

- **Work with a collaborative close knit, small team**:

- **Learning and development opportunity**:

- **Work hours are 7.00am - 3.00pm**

**About the role**:
The purpose of a Customer Experience Team Member is to understand the specific needs of each

customer, resolve concerns promptly, and ensure they experience excellent customer service. With a focus on effective communication, active listening and a dedication to continuous improvement, this role aims to elevate the overall customer experience and foster enduring relationships.

**Key Responsibilities**:
In this role, you'll be responsible for:

- Answering incoming calls and promptly resolving customer inquiries
- Providing solutions to customers with a focus on one-stop service
- Conducting customer call-backs and managing communications.
- Providing technical support for Testing and Tagging Services products
- Communicate with customers regarding their Calibration/Repairs
- Follow up students for outstanding testers needs.
- Managing customer accounts and ensuring satisfaction
- Proactively addressing any customer concerns or issues
- Attending meetings and contributing to team initiatives

**About You**:

- Previous experience in customer service or a related field is preferred.
- Knowledge of technical support and customer relationship management systems is a bonus.
- Strong communication and interpersonal skills.
- Ability to prioritise tasks and manage time effectively.
- A solutions-focused mindset with a passion for process improvement

**Why work for our client**:

- Competitive salary package
- Opportunities for professional growth and development
- Supportive team environment with a focus on collaboration and innovation
- Flexible work hours and a positive work-life balance

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