Allied Health Business Support Manager

7 hours ago


Castle Hill, Australia Grace Children's Therapy Full time

**Are you systematic, thorough and solutions focused?**

We are looking for a dynamic Business Support Manager to oversee our administration team and practice systems. Reporting to the director, you will be responsible to help drive organisational goals and objectives through robust operational systems, and to ensure we are delivering exceptional services to our community whilst meeting the business targets. You role includes being part of and overseeing an administrative team to ensure the daily operations of the business runs smoothly.

You are an innovative and proactive individual, who will be a key leader in the organisation. This is an exciting, new leadership role therefore, having proven experience in a similar role will be required. You will be a highly skilled communicator with a proven track record of achieving high performance and driving operations and business management and implementing change across the organisational structure.

You will have held similar leadership positions in an allied health practice and have an understanding of Practice Management Systems, allied health practice processes and in particular experience working within the NDIS space. A thorough understanding of NDIS client management and systems is a vital part of this role.

**About Us**:
Grace Children's Therapy is a well established organisation, providing services to the Sydney Hills District for 17 years. We work to achieve functional goals with children and adolescents and young adults, through practical, innovative, evidence-based therapy, whilst fostering a fun & engaging environment. We believe in the precious value of children & the significant role that we play in the most important years of their life.

When you join the Grace Children's Therapy team, you’re joining a values-driven organisation.

**Our values and mission define who we are**:

- Giving our best and professional excellence
- Responding with purpose and meaningful activity
- Achieving more together as a team and community
- Creating a sense of belonging for our team and community
- Empowering the team and community to achieve positive outcomes.

**About the role**:
This role is responsible for the management of our day to day operations and requires you to have a commitment to the principles of participation and inclusion. As the head of the administration team and responsible for the daily operations, you will oversee and embrace our mission and values and you will play a critical role in ensuring excellent standards of service and efficiency across the team. You will be responsible for developing business initiatives and implementing change, processes and structure.

Your role is expected to form part of the administration, which includes performing daily administrative duties such as; invoicing and billing, liasing with clients, taking referrals and organising schedules and diaries.

**Your responsibilities**:

- Oversee the day to day operations of business, managing people and coordination of service delivery.
- Manage the NDIS portal and billing and ensure NDIS processes are followed in obtaining client service agreements.
- Management of client enquiries and ensure workflow processes are followed.
- Management of the databases
- Manage any client concerns and/or disputes.
- Motivate and coach key personnel
- Ensuring our administration and therapy team are effectively managed and coordinate administration support across the organisation.
- Lead, drive and contribute to our strategic plan.
- Strong experience with reporting and following through delegated projects and tasks related social media, group programs and marketing.
- Contribute and collaborate with the executive and leadership team on risk management, compliance and auditing processes and systems.
- Effectively communicate with our external support team such as; bookkeeper,, marketing/social account manager.
- Manage the overall business operations effectively.
- Ensure continuous improvement of the policies and procedures.
- Contribute to and collaborate to increase revenue and service delivery strategies.
- Contribute and collaborate on marketing and social engagement.
- Onboarding of new employees and assistance with training as needed.
- Understand the NDIS legislation and compliance including preparing for NDIS audits.

**Skills and experience required**:

- Relevant Qualifications in Management and Leadership, Minimum Diploma of Business or Practice Management or similar.
- Allied Health Operational management and supervisory experience. Demonstrated experience in a similar business and operational role in the healthcare and/or disability sector.
- Sound knowledge of the NDIS and compliance related to legislation is essential.
- Excellent and effective communicator and exceptional attention to detail.
- Demonstrated ability to lead and coach teams to work effectively and lead others through continuous improvement.
- A high level of business acumen and strong financial manage



  • Box Hill, Australia Eastern Health Full time

    **Title**:Allied Health Assistant**: - Location: Eastern Health, VIC, AU, 3128- Job Posting Date: 8 Nov 2024Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Allied Health Assistant Grade 2 - Weekends** - Part Time...


  • Box Hill, Australia Eastern Health Full time

    Workforce Support Manager - Physiotherapist Permanent Part Time Excellent leadership support and growth in a management capacity Flexible working arrangements including WFH and composition of hours across Mon-Fri. Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general health...


  • Castle Hill, New South Wales, Australia Flourish Australia Full time $106,900 per year

    Are you an experienced Psychologist, Mental Health Social Worker or Mental Health Nurse? Join an industry-leading provider in youth mental health and provide high-level clinical services to young people in your local communityExciting opportunity for anAllied Health Clinicianto join our headspace services inCastle HillThe parental leave relief position...


  • Castle Hill, Australia Grace Children's Therapy Full time

    We are a busy children's therapy practice and looking for a permanent part-time administration support officer to join our paediatric practice. The successful applicant will work as an important member of the team by providing administrative support to our friendly therapy team and assisting with coordinating our client appointments, processing transactions,...


  • Box Hill, Australia Eastern Health Full time

    **Title**:Allied Health Assistant - Casual**: - Requisition ID: 3461 - Location: Eastern Health, VIC, AU, 3128 - Job Posting Date: 3 Jul 2025 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Allied Health Assistant -...


  • Box Hill North, Victoria, Australia Eastern Health Full time $60,000 - $80,000 per year

    Title: Allied Health Assistant - Speech PathologyRequisition ID: 4464Location:Eastern Health, VIC, AU, 3128Job Posting Date: 18 Sept 2025Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to youAllied Health AssistantPart time ongoing...


  • Box Hill, Australia Eastern Health Full time

    **Title**:Allied Health Assistant - Grade 2**: - Requisition ID: 3334 - Location: Eastern Health, VIC, AU, 3128 - Job Posting Date: 30 Apr 2025 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Allied Health Assistant -...

  • Customer Support

    7 hours ago


    Castle Hill, Australia Grace Children's Therapy Full time

    We are a busy children's therapy practice and looking for a** permanent fulltiime**administration support officer with experience in customer service and administration to join our paediatric practice. The successful applicant will work as an important member of the team by providing administrative support to our friendly therapy team and assisting with...


  • Box Hill, Australia Eastern Health Full time

    **Title**:Allied Health Administration Officer**: - Requisition ID: 3329 - Location: Eastern Health, VIC, AU, 3128 - Job Posting Date: 30 Apr 2025 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Allied Health...


  • Spring Hill, Australia Neurodiverse Playhouse Full time

    **Clinical Allied Health Manager** **Neurodiverse Playhouse - Brisbane (Spring Hill base, with travel across Qld Playhouses)**: - Permanent Full-Time (5 Days - 3 Clinical / 2 Management)_ At **Neurodiverse Playhouse**, we create safe, inclusive, and empowering spaces where neurodiverse children can play, learn, and thrive. We are seeking an experienced and...