Multiple Aboriginal Identified Roles

**Multiple Aboriginal Identified roles**
- **1x Community Engagement Lead - Identified (CL 9/10)**:

- **1x Senior Complaints Resolution Officer - Identified (CL 9/10)**:

- **Ongoing full-time opportunity**:

- **Salary relative to experience, and ranges from $113,343 pa to $124,901 pa + super and leave loading**:

- **Parramatta (Hybrid working model)**:

- **35 hour week**

The Student and Parent Experience directorate is recruiting 2x identified roles to support its intent to strengthen relationships with students, parents and carers and peak bodies such as AECG. Do you have experience in community and stakeholder engagement? Do you have problem solving skills? If so, we want to hear from you

**About the Department of Education**

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

**About the role**

The **Community Engagement Lead** - Identified role sits within the Experience Strategy and Design Team. The Student and Parent Experience function leads the understanding of students, learners, parents and carers’ needs and motivations, using these insights to foster collaboration to?enhance the current experience, increase satisfaction and ultimately improve educational outcome. The Community Engagement Lead - Identified role leads the implementation of our community engagement strategy to ensure student and parents voices are at the centre of decision-making, and in particular those of Aboriginal communities.

The **Senior Complaints Resolution Officer - Identified** sits within the Complaints Resolution Team. The Senior Complaints Resolution Officer, Identified is responsible for providing expert advice on complaints from Aboriginal students and their families in order to ensure that a culturally appropriate approach is taken. The Officer will work closely with Aboriginal Education Officers, Aboriginal Community Liaison Officers and schools to engage with communities to lift their confidence in providing feedback or raising concerns and support the resolution of these. The Officer will work closely with other parts of the Student and Parent Experience Directorate on this engagement. The Officer will report to the Senior Manager Complaints Resolution and will prepare advice on cases that have been escalated to the department for review, examining all relevant information and evidence related to the initial complaint to assist in providing a determination on the outcome of the initial complaint. As part of the Complaints Resolution Team, this role will ensure that proper procedures are followed in the complaints handling process, data is maintained properly and will contribute to operational process improvement especially as it relates to supporting Aboriginal people, in line with the NSW Closing the Gap targets and implementation plan.?

For further information please view the role description:
**Community Engagement Lead**

**Senior Complaints Resolution Officer**

**Essential requirements for Community Engagement Lead - Identified**:

- Aboriginality is an essential requirement for this role. The role has been identified as an Aboriginal role in accordance with the provisions of Section 14 of the Anti-Discrimination Act 1977.
- Hold a valid clearance to work with Children (Working with Children Check)
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people
- Sound knowledge and demonstrated understanding of issues affecting Aboriginal education and training within Aboriginal communities.
- Prior relevant experience in stakeholder engagement and partnerships

**Essential requirements for Senior Complaints Resolution Officer**
- Aboriginality is an essential requirement for this role. The role has been identified as an Aboriginal role in accordance with the provisions of Section 14 of the Anti-Discrimination Act 1977.
- Hold a valid clearance to work with Children (Working with Children Check)
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
- Sound knowledge and demonstrated understanding of issues affecting Aboriginal education and training within Aboriginal communities.
- Prior relevant experience, ideally within a large organisation and programs involving organisational and cultural change.
- Prior experience with complaint handling, preferably in a large-scale organisation
- Demonstrated experience with managing a high-volume workload, being able to manage competing priorities and complete work on time to the required standard
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