Business Banking Contact Centre Associate Perth

2 weeks ago

Perth, Australia Commonwealth Bank of Australia Full time

Business Banking Contact Centre Associate Perth

**See yourself in our team**

You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.

As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.

**What we are looking for**
- Previous customer service experience and exceptional customer service skills is essential
- Finance experience or an interest in banking is desirable
- Someone who thrives in a busy environment
- Having a resilient nature is essential in this role
- The ability to master different technologies and multitask

**Roster**

Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

- **Monday - Sunday**:

- **7.00am
- 6pm**:

- **You will need to be available to work weekends on a regular bases (every 3-6 weeks)**

**Training commences on Tuesday 28 January with all new starters undergoing 4 weeks of mandatory full time training, in the office Monday to Friday 9-5pm.**

Also note that this role is a rotating roster which does not work well with face to face university timetables

**Please note this role is an in office role 5 days a week in our CBD Office located at 300 Murray St**

**Working with us**:
Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

**Where will you go?**

This role is something you can really sink your teeth into, and most people stay in the role for over 12 months. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We'll help you find the next step that's right for you and enable you to be the best you can be.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 17/12/2024

Job ID REQ225644

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