Team Leader

Birrong Sports Club are looking for a Team Leader to join the team
This role is suitable for someone passionate about developing their career in hospitality and looking for a managerial role within the industry, and is the perfect stepping stone towards your progression goals.
As a Team Leader you will work collaboratively with the Management Team to provide quality customer service to patrons and lead and coach our team to deliver exception customer experience every time
The successful applicant will be self-motivated, highly organised and an effective communicator.
You will have a focus on delivering excellent customer service, employee training and development, performance management, sales and profitability and effective cost controls.
Responsibilities will include
- Demonstrating our Culture values; Surprise and Delight our Customers, Team Player and 'Can do' Attitude
- Managing venue operations in accordance with Club standards
- Identify and implement continuous improvement initiatives
- Supervising staff, ensuring their delivery of exceptional customer service, at all times
- Monitoring staff performance, and communicating feedback where required
- Overseeing daily operations across the venue, including accurate shift and incident reporting
- Ensure compliance and procedures are completed in a proper manner including clearance procedures
- Handling all customer enquiries or complaints, and escalating to the Venue Manager where appropriate
- Creating an environment which promotes teamwork, recognition, mutual respect, and employee satisfaction
- Adhering to Work Health & Safety responsibilities

Essential Criteria
- Demonstrated leadership experience or potential, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Problem-solving and conflict resolution skills
- Ability to manage competing priorities and supervise a team in a fast-paced environment
- Strong attention to detail and organisational skills
- Valid NSW Competency Card
- A flexible approach to a varied roster; across days, nights and weekends
- Immaculate personal presentation and grooming

**Why You’ll Love This Role**:

- Be part of one of Australia’s leading hospitality groups with genuine career development opportunities.
- Work in a hands-on, fast-paced environment where no two days are the same.
- Career development - we love to promote internally and between clubs.
- Ongoing paid training opportunities are provided.
- Daily meal allowance to be used in-venue on food, tea and coffee.
- Above-award remuneration.
- Access to our generous rewards and recognition program.

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