Solutions Associate

1 week ago

Sydney, Australia Ebury Full time

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

**Solutions Associate**

We are looking at growing the partnerships team through an Associate role on the Solutions desk. The Solutions desk manages our Programme Manager network; a whitelabel model, offering businesses the ability to leverage all of Ebury's licences and capabilities, to run their own FX/International payments operations.

**ROLE**

As a Solutions Associate, your primary responsibility will be to establish and maintain communication with our external partners for both onboarding and ongoing support of end clients. In this role, you will serve as a liaison between our internal onboarding, compliance, and operation teams to our external partners.

**Responsibilities**:

- Explaining our onboarding framework to partners to help them in understanding our processes and requirements
- Ensuring that the onboarding process is as smooth and efficient as possible, for both our internal teams and partners alike
- Gathering KYC documentation from partners whilst ensuring that it meets our requirements
- Proactively following up on accounts where necessary to make sure they are progressing through the relevant stages in a timely manner
- Using a problem solving mindset to find solutions in more difficult or complex cases to ensure that clients can be successfully onboarded
- Utilising the same AML and KYC knowledge and experience to assist in complex payment screening queries where necessary.

**Experience**:

- Thorough knowledge of Ebury's KYC/AML processes and risk appetite
- Ability to communicate clearly and concisely with both internal and external stakeholders
- Bachelor Degree level education preferred

**Competences and Personal Characteristics**:

- Ability to work under pressure while working accurately and efficiently
- Fast learner with a high attention to detail
- Ability to think outside of the box and take the initiative
- Possess a positive, enthusiastic and motivated attitude
- Excellent written and verbal communication skills including an excellent phone manner
- Business fluent in English

LI-MO1

LI-Onsite

**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._

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