Supervisor, Investigations Team

1 week ago

Parramatta, Australia Westpac Group Full time

**Permanent - Full Time**:

- **Parramatta, NSW**:

- **Hybrid
- In Office & WFH**

**How will I help?**
As the Supervisor-Investigations within the Payment Service and Operations team (PSO), you will be responsible for assisting our internal and external customers across a number of customer segments supporting International Payments and Investigations. You will also be responsible for the investigation of outstanding items across PSO Businesses and be the central source of information of all International Payments that have been sent or received which require investigation. You will also be taking inbound and outbound calls from both internal and external customers and managing complaints in life with Westpac Group.

This role operates Monday to Friday between 9am to 6pm. The role is currently working hybrid with 2 days in office 3 days’ work from home, however this is dependent on business and operational needs.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
To be successful in this role, you will need:

- Exceptional customer service skills; and be able to stay calm in complex situations and handle it in a professional manner
- Great communication skills - both written and verbal to provide a high standard of phone etiquette and build strong stakeholder relationships
- Able to take initiate and thrive in challenges
- Flexible, as overtime will be occasionally required;
**What is it like to work there?**
We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

Start here. Just click on the **APPLY **button.
- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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