Client Operations Officer

Process and analyse data with a client-centric focus.
- Permanent full-time role based in Newcastle with hybrid working.
- Join a collaborative and supportive team in which to grow your skills.

**WHY WORK WITH US?**
At Coal LSL our purpose is to ensure employees in Australia's black coal mining industry are connected with their long service leave benefits. To achieve this, we foster a supportive culture built on trust, openness, respect, care and honesty, because we recognise that our people are at the heart of Coal LSL’s success.

Here are some of the experiences you will have while working at Coal LSL:

- Be part of an organisation that puts people first and where people are at the heart of every decision.
- Collaborate across the business to innovate on solving problems.
- Support Australian industry and contribute to individuals' economic and social wellbeing.

We believe in our purpose, we aspire to achieve our vision, we are focused on transforming our business to deliver our strategic goals and we act in a way that reflects our core values.

We demonstrate our commitment to our clients and our culture by building diverse, balanced, and high-performing teams who foster inclusion, connection and belonging.

Our people are our greatest asset. We offer them the benefits of working from home and in our modern, purpose-built office in Newcastle, NSW. Our hybrid working model provides you with a space to connect and collaborate with colleagues while also enabling you to balance work-life commitments with some focus days of work at home. We provide working from home equipment to make the transition seamless - all you need to bring between work and home is the laptop we give you.

Flexibility and wellbeing are at the heart of who we are and how we work. We acknowledge our people’s need to support their families, communities and personal interests. That’s why we offer flexible working arrangements, study assistance programs, additional leave entitlements and a variety of workspace options that support activity-based working.

We want our people to feel good and be rewarded while engaging meaningfully with the work they do.

**WHAT YOU'LL BE DOING**

You will:

- analyse, query and process information from employers
- review and examine employee service records, employment history and transaction details
- ensure data is accurate and question any inconsistencies
- communicate and collaborate with internal and external stakeholders
- assist and educate employers to ensure the correct information is processed and reporting requirements are met
- understand and be able to interpret the current legislative guidelines
- provide excellence in service to ensure quality client engagement.

**WHAT YOU'LL BRING**
To be successful in this role, you will have a keen desire to deliver an outstanding client experience. You will be a critical thinker with strong attention to detail who is motivated to review, question and interrogate data.

Your background will demonstrate your:

- excellent attention to detail and a respect for data integrity
- a natural ability to engage with clients in a positive and friendly manner
- experience processing a high volume of data with the ability to stay focused on repetitive work
- a commitment and dedication to accuracy, double-checking and reporting
- the ability to review and interpret legislative requirements
- competent computer skills, especially MS Excel, and confidence to learn new software
- discretion in relation to confidential information.

**HOW TO APPLY**

Note: Your cover letter should be no longer than 800 words.

Australian citizenship, residency or working rights is a prerequisite for this role.
- The successful applicant for this role will be required to undergo working rights checks, background checks including a police check, and other assessments as required._