Customer Contact Centre Operator

1 week ago

Nerang, Australia Enterprise & Training Company Limited Full time

**Full Time Fixed Term contract**(to cover a Parental Leave)
- Location - Nerang
- On-the-job training and development
- Help make a positive impact on people’s lives

**About Us**

**Enterprise & Training Company Limited (ETC)** is a leading not for profit provider in employment, training and business services, operating for over 35 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

We currently have an opportunity for a passionate individual to join our team as **Customer Contact Centre Operator within our Digital Services team.**

**The Role - A Day in the Life of a Customer Contact Centre Operator**

As a Customer Contact Centre Operator you will ensure all job seekers who contact ETC’s 1800 number receive excellent customer service and receive the highest quality response rate.

Your Key Responsibilities will include;
- Providing high level personalised support and service to our customers
- Actively promoting ETC’s services to local industry, employers and jobseekers
- Scheduling and rescheduling appointments for job seekers
- Maintaining spreadsheets and assisting other areas with administration and project work as required

**Criteria for Success**
- Customer service skills and/or experience
- Exceptional communication skills
- A high level of computer literacy
- A passion for helping others
- A recent, clear National Police Check
- A current Working With Children Check / QLD Blue Card

**Why work for ETC**

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;
- Above Awards and competitive salaries
- Salary packaging to increase your take home pay
- An extra week of paid leave after 5 years of service
- A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
- Working from home options if applicable to the role
- Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
- 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
- Innovative staff reward and recognition program including paid days off
- Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
- Discounted accommodation and travel offers
- Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
- Access to free Employee Assistance Program for you and your family

**We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you**

**How to Apply**

**Applications close**:
**More information**

**Our Culture**

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.

**Our Reference**: RA25044

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