IT Deployment Manager

**Overview**

In this role you will provide a single point of management for all IT change deployment to production systems within the Link Group. You will liaise with the Change Manager, Release Manager, Project Managers, Vendor Account managers and technical staff for a successful implementation and closure. You will also provide input into the Change Management process and represent the IT Service Delivery team in the Change Authorisation Board meetings and help in its coordination as and when required.

This role ensures the management and success of the deployment process is through clear communication, pro-active Stakeholder engagement, robust planning, milestone tracking and precise execution of the plan.

**Key Accountabilities and Main Responsibilities**
- Successful deployment and implementation of Link Group Application releases, Technical changes, System configuration changes and Projects.
- Work with Change management and Release management to understand business priorities and risks to help plan the implementation or deployment with mínimal impact to business.
- Work with team managers and external vendors to coordinate suitable resource availability for successful implementation.
- Create and maintain Deployment and Technical implementation run sheets to meet project objectives.
- Monitor deployment and implementation schedule and follow-up action items and work delivery after implementation to determine its success.
- Effectively manage risks and issues should they arise by creating and maintaining a risk and issue registers.
- Ensure change control mechanisms are put in place to manage seamless integration post deployment.
- Execute implementation run sheets.
- Escalate issues and imminent risks to management.
- Implement quality assurance processes that drive the continuous improvement of quality.
- Help with the coordination of Change Authorisation Board Meetings as and when required.
- Conduct and document post release deployment and implementation review.
- Produce regular and accurate reports for management.
- Be available after-hours during deployment and change implementation.

**Experience & Personal Attributes**
- Strong experience in Deployment Management.
- Excellent organisational skills with the ability to organise and coordinate both internal and external technical staff.
- Ability to implement multiple projects across diverse platforms.
- Strong problem solving, risk and issues management skills.
- Attention to detail and accuracy.
- Ability to prioritise and plan.
- Ability to drive outcomes through others and meet deadlines.
- Proven ability to improve procedures and processes.
- Ability to communicate clearly and effectively with colleagues and clients at all levels.
- Strong computer literacy and technical inclination.
- Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading
- Experience in Release Management, IT Change Management and Project management

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.

By focussing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.