Customer Contact Officer

2 weeks ago

Belmore, Australia Pickles Auctions Full time

Customer Contact Officer

**Location**:
Belmore

Employment Type:
Full-Time Permanent

Department:
Digital - Customer Success Team

**WHY WORK FOR PICKLES**
- National opportunities for career development
- Supportive and friendly workplace team and culture
- Varied and exciting position providing inbound customer support
- Training and development provided

**ABOUT THE ROLE**

In this role you will be working Monday - Friday (40 hours per week) and have the option to work remotely or from one of our branches across Australia.
- Your key responsibilities will include:_
- Providing friendly customer service to inbound callers and providing answers to their questions
- Listening and understanding our customer’s needs
- Data entry - taking notes and using the platforms to keep a record
- Complaint handling, admin and info or, buyer queries
- Collaborating with the wider marketing and innovation team
- Contributing to the development of processes.

**ABOUT YOU**

To be successful in this role, you will need to have the following skills and experience:

- Exceptional communication and organisational skills
- Demonstrated experience in customer service and excellent phone manner
- Ability to prioritise, multi-task and problem solve under pressure
- Demonstrated ability to source accurate information quickly and effectively to resolve customer requests
- Self-motivated, driven and customer-centric
- Available between hours of 8 am - 8 pm
- Enjoy working within a fast-paced environment
- Share our core values

**WHAT’S IN IT FOR YOU**
- **Training & Development**- On the job training to make you an expert in your area, internal career pathing opportunities, and study assistance options to help you complete a course or qualification.
- **Community & Wellbeing** - Pickles proudly support local events and charities, enjoy paid volunteer leave and access our employee assistance program for you and your family.
- **Reward & Recognition** - Cash vouchers & recognition awards for doing great work and celebration of long service.

**ABOUT PICKLES**
***

In a world of uncertainty, we are continuing to innovate the way consumers and businesses can sell, auction and purchase a wide range of cars, recreational goods, industrial equipment and machinery and damaged stock. Our mission is to create trusted marketplaces where everybody wins by delivering value through relationships, simplicity and expertise. Our culture is truly unique - there is genuine mateship, loyalty and passion. We proudly employ over 800 employees across 22+ locations in Australia and Malaysia.

**Choose to further your career with Pickles and become a trusted and valued expert in your field with us today

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