Security/customer Relations Officer

6 days ago

Belmore, Australia Canterbury League Club Full time

**Friendly and supportive working environment**:

- ** Free onsite car parking**:

- ** Generous employee reward and recognition program**

Canterbury League Club is seeking a motivated and enthusiastic Security/Customer Relations Officer to join our friendly and supportive team on a casual basis.

**About us.**

Canterbury League Club's mission is to create memorable experiences for our members and guests. We do this by having world-class facilities and talented employees who make the visit to our venues iconic and memorable.

We currently have a casual position available for a professional and motivated Security/Customer Relations Officer to join our friendly and supportive team. As a member of the Security and Surveillance team, you will ensure the safety and security of our members and guests by patrolling all areas of the Club.

**About the Role**

This is a fantastic opportunity to join a supportive environment with ongoing training and development to extend your knowledge and skills within the security industry.

In this role, you will be required to undertake the following duties:

- Delivering friendly and efficient service to all patrons and guests
- Providing patrons and guests with helpful advice and guidance around the Club
- Informing management of any incidents and developments regarding customer service and complaints
- Completing relevant records and reports as required with details of events
- Providing support in emergency situations in a calm and professional manner, and actively providing information to any emergency services when requested to do so
- Ensuring members and guests who are not granted access to the Club are professionally and politely prevented from gaining access or escorted from the premises
- Providing first aid assistance to patrons and guests when required

**About you**

We are seeking a positive and customer-focused **Security/Customer Relations Officer** with outstanding customer service skills, to join our talented and friendly team and ensure an exceptional level of customer service is offered to our members and guests.

**To be successful in this role you need to possess the following**:
Skills and Competencies:

- Current NSW RSA & RCG Competency Card (essential)
- Previous experience in a security or conflict resolution role (highly desirable)
- Current Class 1 (a) and 1 (c) Full Security Licence
- Certificate III in Security
- Current First Aid Certificate
- Flexibility to work a rotating 24 hours, a 7-day roster including evenings, weekends and public holidays
- Knowledge of WH&S Regulations
- Full working rights in Australia

**You will also be able to demonstrate the following abilities**:

- Initiative and problem solving
- Ability to remain calm and maintain a sense of control in difficult situations
- Outstanding communication skills
- Ability to assess a situation quickly, using appropriate actions to diffuse a situation and provide effective solutions, particularly with people demonstrating disruptive behaviour
- Excellent attention to detail
- Ability to work autonomously in addition to a team environment

**If you have the drive and passion for creating memorable experiences and would like to join a talented team, we want to hear from you**

**APPLY NOW**

No recruitment agencies, please

Canterbury League Club is not able to offer sponsorship or work visas.

SECURITY MASTER LICENSE NO. 404940040

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