Clinic Administrator/customer Care

2 days ago

Manly, Australia Early Start Australia Full time

We are currently seeking a Full-time Clinic Administrator who is proactive with a positive "can-do" attitude for our clinic in the Manly. You will have the opportunity to develop and extend your administration practice in a friendly, well supported team in an organisation that values your growth, passion and skills **What we offer you**: Early Start Australia is a national organisation - our clinics offer you the small practice feel with big corporate support that can provide job security at a time of significant growth. You will be part of the local clinic who value the support you provide as well as our friendly and well-organised national administration team booking appointments, invoicing and managing NDIS changes. You will benefit from our commitment to providing you with a supportive work environment, continued learning advancement and career opportunities which are mutually beneficial. In addition to a competitive salary with performance incentives, you will have access to an individual professional development budget, paid professional development leave, our Mental Health and Wellbeing Program, paid parental leave and a discount marketplace with hundreds of products at reduced prices from groceries to movie tickets. **The opportunity**: Acting as the first point of contact when families reach out to our service; Making and managing both in clinic and mobile appointments for numerous therapists; Collecting patient information, maintaining patient privacy and accurate data entry; Building rapport/positive relationships with our valued clients; Accounts receivable; Processing NDIS claims as well as other accounts and invoicing duties; Assisting our therapists with Administration tasks relevant to therapy; General typing and computer work. What do you need to join? Knowledge of NDIS administrative requirements/funding packages, or similar; Strong customer service and communication skills - face-to-face, via telephone and in written correspondence with the ability to build rapport with clients and families; Experience with practice management software, Medicare and Eftpos will be advantageous; Proficient use of Microsoft Excel, Outlook and Word; A proactive and committed approach to quality improvement; Excellent time management and organisational skills; Compliance - Working with Children Check, National Police Check, NDIS workers screening check, Covid-19 Vaccination Certificate and First Aid certificate. **About us**: Early Start Australia is a national multidisciplinary allied health organisation committed to delivering evidence-based early intervention and therapy services to children and their families. As an organisation Early Start Australia prioritises building a fantastic team culture and working with children and their families to make a real difference to everyday lives of our clients. Triple covid vaccination is required,

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