Warehouse Operations Administrator

**About us**

**Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services,**supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

**The opportunity**

We're looking for a proactive, detail-oriented Warehouse Operations Administrator to join our dynamic team at our Marsden Park site in Sydney, NSW. In this role, you will be responsible for the efficient management and resolution of warehouse service desk tickets, coordination of site visits, and facilitation of staff pick-up orders.

This role also encompasses the reporting of service desk activities and milestones, escalation of overdue issues, and maintenance of the miss pick register. The administrator collaborates with team members and operating partners to support daily tasks, develop reporting tools and KPI packs, and provide coverage for the site administrator during periods of leave.

**Key Responsibilities**:

- Monitor and triage warehouse service desk tickets
- Allocate Warehouse Service Desk tickets to appropriate departments for action
- Resolve WSD on task completion
- Warehouse service desk activity reporting
- Escalation of overdue warehouse service desk elements.
- Completion of miss pick register based on warehouse service desk miss pick submissions.
- Coordinate warehouse operational site visits from warehouse service desk submissions
- Communicate and coordinate staff pick up orders for collection
- Ability to support in creation of regular reporting tools and KPI packs.
- Site Project support as required
- Support and cover for site administrator during periods of leave

**About you...**

At Device Technologies, we succeed through our commitment to five key values:
**Delivering Innovation -** We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.

**Seeking Collaboration -** By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.

**Taking Ownership -** We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.

**Practising Good Business -** We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.

**Championing the Customer -** By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.

**Experience required**:

- 3+ years’ experience in operational administration roles with service desk experience preferred
- ERP systems Knowledge. SAP preferrable
- Organized, Independent and process oriented.
- A strong work ethic, flexible in approach and supportive of others
- Ability to build and maintain strong stakeholder relationships; build credibility and trust with internal stakeholders and customers.
- Strong Microsoft Office skills with intermediate to advanced Excel
- Ability to manage complexity and change in a dynamic environment.
- Demonstrated effective communication skills

**Interested?**

At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
- It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer._