Client Service Operations Analyst

14 hours ago

Sydney, Australia Banking Circle Full time

Would you like to use your talent and expertise where it really matters by serving as point of contact to our partner banks? And are you interested in joining a growing business, at the cutting edge of the global banking and payments sector?

Banking Circle is a truly international and vibrant company with more than 550 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, in order to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy.

**About the role**

We are looking to hire a skilled Client Service Operations Analyst to join our team in Sydney.

In this role you will get the chance to undertake in-depth trend and query analysis on client centric data and work towards a 100% Case Resolution at the 1st Point of Contact of BAU.

You will be an important colleague within with wider Operations department, delivering against strict SLA’s and driving the continuous improvement agenda within the department.

**What you will be doing**
- Produce MI focusing on Time, Cost and Risk for client queries.
- Produce MI for key stakeholders both internal & external.
- Produce Root Cause Analysis on complex issues and look for future preventive actions.
- Develop and optimize processes to enhance service delivery.
- Drive the continuous improvement agenda within the department.
- Look for automation opportunities and gather business requirements to push forward the change.

**What we are looking for**

Your solid analytical skills enable you to easily comprehend complex issues and you clearly articulates goals and expectations, relating them to the business mission and direction. You are adaptable to change and can also drive continuous improvement agenda within the Operations department.

As a person, you are outgoing, energetic, confident, trustworthy, and execution-oriented.

**What we offer you**

We offer a hybrid work model for our employees to allow for flexibility and productivity. However, we do expect you to spend most of your time in the office to build community and efficiency in the team. Furthermore, we offer a competitive salary and a generous benefit package, opportunities for continuous learning, development, and a dynamic and collaborative culture that values personal initiative and professional achievements.

**Would you like to join us?**

Pay: $60,000.00 - $90,000.00 per year

Supplementary Pay:

- Annual bonus

Work Location: In person

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