Field Support Officer

**Introduction**:
The Opportunity
The Catholic Diocese of Maitland-Newcastle have an opportunity for a Field Support Officer to join our Technology Services team. This is a temporary full-time position, based in our Catholic Schools.
Salary for this position is $85,000 plus super.
Benefits of Working With Us
- Directly contribute to improving the lives of many in the community.
- Receive an attractive salary with salary packaging available.
- 1 week shutdown over Christmas and New Year annually (includes 3 days of additional paid leave + public holidays)
- Paid parental leave.
- Discounted gym membership through Fitness Passport.
- Ongoing training and development opportunities.
- A great friendly environment of dedicated and passionate co-workers.
- Corporate benefits, including EAP, flu shots and more.

Join us today
**Description**:
Position Description
The Field Support Officer will provide professional services and technical support to staff, students, and volunteers.
Support services include First-Level and Second-Level, remote and on-site technical support and troubleshooting of issues relating to:

- Hardware and devices,
- infrastructure assets, and
- IT services.

**Professional services will include activities such as**:

- technology planning services,
- asset lifecycle management,
- IT and building project support, and
- resolution or completion of Incidents, Requests, Problems and Changes.

**Skills and Experiences**:
Experience/Criteria
- Demonstrate excellent oral and written communication and interpersonal skills with an ability to engage, manage, negotiate, influence and establish effective relationships with a wide range of people.
- Self-motivated and able to work effectively with mínimal supervision, within broad guidelines.
- Awareness or experience in maintaining an enterprise Service Desk function within cross-disciplinary teams and environments
- Track record of delivering operational technologies, services and IT solutions adopted by the Diocese.
- Awareness of relevant best-practice frameworks, including IT service management (ITIL), IT project management, IT asset lifecycle management, financial management, privacy and data security
- Excellent analytical, problem-solving and multitasking skills
- The ability to perform hands-on and remote troubleshooting and provide clear instructions to customers and other stakeholders
- Experience working in religious, not-for-profit, social services, child care, and/or education settings would be highly valued, but not essential.
- Experience with some or all of the following:

- Microsoft enterprise systems such as AD, Office/Microsoft 365, Azure, MECM & Windows;
- Networking equipment such as HPE Aruba & Cisco;
- Enterprise Phone Systems such as Mitel, NEC, Commander & Teams;
- ITSM platforms such as ServiceNow, Jira & Zendesk.

**Qualifications**:

- Commencement of, or commitment to Tertiary qualifications in Information Technology or subsequent relevant work experience; or an equivalent combination of knowledge gained through education, training and /or experience.
- Current Class C Driver’s Licence.
- Current NSW Employee Working With Children Check (WWCC).

Desirable
- Possession of technology industry or vendor certifications, such as: ServiceNow, Microsoft, HPE/Aruba, Cisco, CompTIA, Apple or others.
- Possession of an IT Service Management certification such as ITIL.
- Possession of a Project Management certification such as PMBOK, PRINCE 2 or Agile.

To Apply
Please provide a current copy of your Resume and a Cover Letter which addresses the two criterion points below:

- Why you want this role and how it aligns with your career goals.
- Your qualifications and experience in a similar position.

**Applications close**: 11:59pm, 6 November 2024
Additional information
The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.
All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.