Venue and Event Sales and Administration Supervisor

The Cultural Infrastructure team, part of Creative Whitehorse within the Arts and Cultural Services Department has an opportunity for an outstanding super star to provide first class, event sales and administration services at Box Hill Town Hall. Your superior event sales skills, track record with exceeding budget expectations, knowledge of industry best practice, as well as an understanding of marketing strategies and data analytics will help us grow well into the future. The role will also oversee the administration and customer service of Community Halls/Senior Citizen Centres and assist the Cultural Infrastructure Lead to position the Box Hill Town Hall as a market focused business with a commitment to quality, continuous improvement and growth.
- **Salary $93,336.76 per annum + 11.5% Super**:

- **Permanent, Full Time**:

- **Based at Box Hill Town Hall
At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and IntegrityLong Term Financial Sustainability

**The role**:
The Venue and Event Sales and Administration Supervisor role will
- provide first class, outstanding event sales and administration services at Box Hill Town Hall.
- provide superior customer service to all clients and community groups (including internal customers)
- exceed budget expectations in event sales specifically,
- require an outstanding knowledge of industry best practice,
- drive marketing strategies, implement and action client surveys, analyse data and design new campaigns in conjunction with the relevant internal business partners.
- oversee the administration and customer service of Community Halls/Senior Citizen Centres
- assist the Cultural Infrastructure Lead to position the Box Hill Town Hall as a market focused business with a commitment to quality, continuous improvement and growth.require flexibility working after hours and weekends according to event and client needs.

**About you**:
You will
- have superior event sales skills,
- have a track record of exceeding budget expectations in event sales
- have an outstanding knowledge of industry best practice,
- have an excellent and proven understanding of marketing strategies and data analytics.
- be a team player while showing great leadership skills
- be customer focussed and friendly
- Have an ability to work flexible hours as the role requiresWill be pro-active and outcome driven

**In return, we will offer**:
**The ability to make a difference -**Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

**Great working conditions**- a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

**An extensive Health and Wellbeing offering**- Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

**Transformation**:

- We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

**Reward & Recognition -**extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

**Further Information**:
Further information is available from Helen Ellis on 9262 6241. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 2 February 2025.

**Come and join the transformation**
- Download the Position Description _:
- City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
- Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and t