Customer Service and Administration Officer

18 hours ago

Macleod, Australia Astra Education Group Full time

Customer Service & Enrolments Officer you will support the service leadership team and act as the first point of contact for general enquiries for the service. With a professional and helpful manner, you will support families and customers by providing them with information about our Programs, fee inquiries and services offered.

Key responsibilities:

- Meet and greet children, families and visitors to the centre.
- Provide families with support and assistance with enrollments and general enquiries.
- Building positive relationships with children, families and Educators
- Processing payments via Qikkids, managing debt collection as required.
- Answer and direct telephone calls whilst maintaining the security of the centre monitoring entrances and exits.
- Coordinating various administration tasks including communications, maintenance, orders and deliveries.

Key skills and experience:

- Previous experience working in an administration assistant role, with exposure to the early childhood industry.
- Qualifications in Early Childhood Education and Care are essential.
- Sound knowledge of the Early Childhood Education and Care (ECEC) sector and early learning frameworks (desirable).
- Ability to navigate and understand the National Quality Framework (NQF), National Law and National Regulations and our compliance obligations.
- Must have excellent knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook. Knowledge of Xplor and Qikkids would be advantageous, but not essential.
- Effective written & verbal communication and interpersonal skills, with the ability to liaise with people at all levels in an informative, accurate and positive manner
- Strong organisational skills including the ability to time manage, priorities, produce work of high quality and consistently meet deadlines
- Outstanding customer service skills, attention to detail and problem-solving skills.
- Applicant must also hold Current Working with Children Check highly regarded.
- Our Commitment | Child Safe Standards_

We make a commitment to promote the cultural safety of Aboriginal and Torres Strait Islander children within our service as well as all children by embedding meaningful engagement of Aboriginal Culture into daily routines and educational programs.

Our organisation prioritises the safety of children and will not tolerate abuse or harm. Our organisation takes steps to empower children and provide them with shared respect, shared meaning, and shared knowledge.

Educators are committed to continuous learning to ensure their teaching is In line with cultural expectations.

**Salary**: $49,176.10 - $81,834.46 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Macleod, VIC 3085: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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